Business Analyst (SaaS Industry Experience Required)

Fully remote role hosted by Dawit Demoz.

About us

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments. With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments.

Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows. We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement. Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Responsibilities

• Requirements Elicitation & Analysis
  • Gather, analyze, and document business, functional, and non-functional requirements across SaaS, on-premise, and integrated solutions
  • Translate business, customer, and regulatory needs into user stories, use cases, workflows, and acceptance criteria
  • Break down complex system requirements, including software and hardware interactions, into manageable components
• Stakeholder Collaboration
  • Serve as a liaison between business stakeholders, product managers, engineering teams, QA, and customer-facing teams
  • Facilitate workshops, backlog grooming sessions, and design discussions
  • Clarify scope, dependencies, assumptions, and constraints throughout the development lifecycle
• Product & Delivery Support
  • Partner with product management on roadmap planning, prioritization, and impact analysis
  • Support engineering teams during design, development, testing, and release cycles
  • Participate in system integration, UAT, and customer acceptance activities
• Customer Training & Enablement
  • Develop training materials, documentation, and system workflows to support customer onboarding
  • Conduct or assist with training sessions, product demos, and knowledge-transfer activities
  • Serve as a subject matter resource for system functionality and best practices
  • Capture customer feedback to inform product enhancements and future requirements
• Documentation & Process Improvement
  • Maintain requirements documentation, traceability matrices, process flows, and user guides
  • Identify opportunities to improve business processes, system usability, and customer adoption
  • Contribute to continuous improvement of BA standards, templates, and methodologies

Requirements

• Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or related field (or equivalent experience)
• 3–5 years of experience as a Business Analyst in a software or technology-driven environment
• Experience working with complex requirement sets across multiple systems
• Experience supporting SaaS and/or enterprise software solutions
• Experience with customer onboarding, training, or enablement activities
• Strong communication skills with ability to present to both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving abilities
• Proven ability to manage shifting priorities in fast-paced environments
• 25% Travel Required

Skills

• Core Competencies
  • Stakeholder management and facilitation
  • Systems thinking and process analysis
  • Collaborative, adaptable, and solution-oriented mindset
• Technical Skills
  • Familiarity with Agile/Scrum methodologies and tools (Jira, Azure DevOps, Confluence)
  • Understanding of APIs, system integrations, data flows, and basic software architecture

Preferred Qualifications

• CBAP, CCBA, PMI-PBA, or similar certification
• Experience working with embedded systems, hardware/software integration, or IoT-enabled solutions

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

Pay

$110,000 - $115,000 per year