Business Analyst

About the role

Responsible for performing research and analysis to support business operations. Elicits, documents, develops and tracks business and functional requirements to solve intermediate level business problems through enabling technology and/or improved business processes. Work completed would be focused on a specific business unit, process, or other focused solution context (domain) but may also involve working with technical partners to communicate business requirements.

Responsibilities

• Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.
• Develop and elicit requirements for departmental and some corporate projects as requested by internal/external customers; prepare business and functional requirements.
• Communicate and validate requirements with stakeholders and identified SMEs.
• Collaborate with project teams to adhere to solution scope and maintain requirements traceability.
• Support and execute business readiness activities including the communication plan to support changes to technology, processes and people.
• Develop new procedures, specifications for system changes or recommendations for product and/or process changes.
• Facilitate the implementation of changes with management and staff.
• Design customer feedback mechanisms to gather ongoing information about business processes.
• Analyze results and creates plans to address weaknesses.
• Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.
• Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas.
• Work with trainers to develop training programs that target problem areas.
• Use industry standard analysis techniques such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis/or financial ROI modeling for initiatives that are at an intermediate level.
• Support business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.
• Perform peer reviews of less experienced analysts’ work as needed.

Requirements

Bachelor's degree or advanced degree (where required)

3+ years of experience in related field.

In lieu of degree, 5+ years of experience in related field.

Qualifications

• Demonstrated experience with Waterfall and Agile writing requirements
• Health Insurance experience strongly preferred

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Pay

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed