Business Analyst - Remote

About the Role

As a Business Analyst on the Swift Product team, you'll be an essential part of the group that supports our digital life insurance platform. You will work on solutions that often span business processes, data, integration, and multiple technology systems. In this position, you will collaborate with Product Owners, engineers, and business partners to identify needs, gather and document requirements, and analyze business processes. You will support solution delivery that improves efficiency and business results. Your role will be meaningful in feature discovery, maintaining documentation and workflows, and aiding testing efforts to confirm solutions meet requirements. Success depends on a strong analytical perspective, working well with others, and the confidence to question, challenge assumptions, and deliver impactful results.

You’ll thrive in this role if you enjoy taking ambiguous business problems, asking the questions others haven’t considered, and working across business and technology teams to turn those problems into well-defined solutions.

Responsibilities

• Work together with Product Owners, engineers, and business partners to support product improvements and pivotal initiatives.
• Build and maintain requirements, process documentation, workflows, user stories, and other project artifacts.
• Facilitate discussions with business and technical teams to define requirements and align solutions.
• Analyze business processes to find opportunities for improvement, efficiency, and automation.
• Evaluate solution options, assess business impacts, and recommend approaches that align with organizational goals.
• Partner with Business Technical Analysts and technology teams to troubleshoot issues, perform root cause analysis, and support solution development.
• Assess the impact of proposed changes across systems, data, processes, and downstream workflows.
• Develop acceptance criteria and assist with testing activities, such as test planning, running tests, addressing defects, and user acceptance testing.
• Confirm that the solutions provided align with business needs and user expectations.

Why Work at Symetra

• Morgan D., Sr. Unit Manager: "I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success."
• Whitney T., Talent Development: "From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion—it's more than just words here; it's part of the culture."
• Cindy J. G., Sr. Product Owner: "If you want to work for a company that is always considering its employees while working towards sustainable growth, this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!"

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Community impact matching program (double your impact through company matching)

Pay

Salary Range: $60,100 - $100,100 plus eligibility for the company annual bonus program.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2-5 years of experience in a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Experience within the life insurance industry is strongly preferred.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proven capability to collect, record, and confirm business requirements and convert business needs into practical solutions.
• Experience supporting Agile teams and working with Product Owners, business partners, and engineering teams.
• Ability to facilitate discussions, ask thoughtful questions, and confidently communicate recommendations to collaborators at varying levels.
• Comfortable working with diverse personalities and navigating competing priorities to achieve desired outcomes.
• Experience assisting testing efforts, including user acceptance testing, test case creation, and defect management.
• Understanding of business processes, system integrations, APIs, and enterprise technology environments.
• Experience with Azure DevOps (ADO) or similar Agile work management tools preferred.
• Strong verbal and written communication skills with the ability to tailor messaging to both technical and non-technical audiences.
• Self-motivated, goal-oriented, and eager to learn and grow within the Business Analyst profession.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Remote Network Requirements

As a remote-first organization, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload (broadband as defined by the FCC).
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.