Business Analyst - Remote

About The Company West Virginia University (WVU) is a renowned institution dedicated to fostering academic excellence, research innovation, and community engagement. As a leading research university, WVU is committed to making a profound impact on the state of West Virginia and beyond through groundbreaking research, comprehensive educational programs, and a vibrant campus community. WVU prides itself on creating an inclusive environment that values diversity, collaboration, and the personal and professional growth of its employees. With multiple campuses including Morgantown, Potomac State, and WVU Tech, the university offers a dynamic and supportive workplace where individuals can thrive and contribute to meaningful projects that touch lives across the region. About The Role The department of Information Technology Services at West Virginia University is seeking a dedicated Business Analyst to join the Research Administration Applications team. This role acts as a vital liaison between the WVU Research Office and the ITS Research Administration Applications team, providing essential business process solutions and technical support to meet the university’s research needs. The Business Analyst will work closely with domain experts to elicit and identify business requirements, address usability concerns, and document comprehensive solutions. As part of the project lifecycle, the role involves supporting software development, managing requirements documentation, and ensuring seamless communication among stakeholders. The Business Analyst will also assist in system testing, bug tracking, and facilitating user acceptance testing to ensure the delivery of high-quality research administration systems. This position offers an excellent opportunity to contribute to innovative research support initiatives within a collaborative and forward-thinking environment. Qualifications Undergraduate degree in a relevant fieldMinimum of four (4) years of experience involving:Implementing business practices and strategiesCollaborating with business units to gather requirementsExperience in an IT environmentEquivalent combination of related education and/or experience will be consideredAll qualifications must be met by the time of employment Knowledge, Skills, & Abilities Strong knowledge of the Information Technology field, best practices, and organizational operationsExcellent written and verbal communication skillsAttention to detail and accuracyAnalytical, critical thinking, and problem-solving abilitiesProficiency in MS Office tools, including Word, Excel, and VisioStrong customer relationship management skillsSuperior presentation and negotiation skillsAbility to adapt and work effectively in fast-paced environmentsExperience with ticketing and issue tracking software such as Jira Responsibilities Provide documentation support for requirements gathering, process analysis, gap analysis, and design of new functionalitiesParticipate in project walkthroughs, including business requirements gathering, process flow mapping, design reviews, and testing plansManage written communications between stakeholders and internal business units to ensure clarity and alignmentCreate and maintain functional requirement documents for in-house software development supporting research administration and complianceTrack and manage product bugs and feature enhancement requests using issue tracking tools like JiraCoordinate and assist with system testing and production validation activitiesSupport the research administration lifecycle process within the Research OfficeCollaborate with business users, subject matter experts, and technical teams to resolve system-related issues efficientlyMaintain and update the Research IT team’s knowledge base articles for ongoing referencePerform quality assurance testing to facilitate system enhancements and bug fixesFacilitate user acceptance testing (UAT) sessions with business stakeholders to validate solutionsDevelop and nurture professional relationships with colleagues, including business analysts, developers, application administrators, and business partners Benefits 37.5-hour workweek promoting work-life balance13 paid holidays per year based on the staff holiday calendar24 annual leave (vacation) days per year18 sick days annually for personal or family health needsComprehensive health insurance options and other employee benefits401(a) retirement savings plan with a 6% employee contribution match, with options to continue health insurance and access other retiree perksWellness programs aimed at promoting health and well-being Equal Opportunity West Virginia University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. We encourage individuals from diverse backgrounds to apply and join our community of dedicated professionals committed to making a lasting impact.