Business Analyst - Persona Based Applications

About the role

Your Job As a Persona Business Analyst for the MIQ team, you will bridge operational needs and digital delivery by helping define, document, and validate persona-based capabilities that improve how frontline operators, maintenance technicians, planners, and leaders access the information they need to execute work safely, reliably, and efficiently. You’ll work directly with manufacturing stakeholders, product owners, developers, architects, and site teams to translate real plant problems into clear requirements, user stories, workflows, acceptance criteria, and functional specifications. This role is for someone who can connect how factories run with how digital products are delivered—ensuring capabilities are practical, scalable, and grounded in the day-to-day realities of frontline work.

Responsibilities

• Lead requirements discovery through workshops, interviews, site walkthroughs, and working sessions with operators, maintenance technicians, planners, supervisors, product owners, and technical teams
• Translate operational needs into clear, testable requirements, user stories, acceptance criteria, process flows, functional specifications, and lightweight design documentation
• Define and refine persona-based workflows for MIQ, including maintenance, operator, planner, crew leader, and other frontline experiences
• Partner with product owners and stakeholders to groom and prioritize the backlog, clarify scope, validate dependencies, and ensure work is ready for technical refinement and sprint planning
• Support UAT and solution validation by coordinating feedback, documenting defects or enhancement needs, confirming acceptance criteria, and ensuring delivered functionality meets business intent

Requirements

• Experience as a Business Analyst, Business Systems Analyst, Product Analyst, or similar role supporting technology-enabled process improvement initiatives
• Experience eliciting requirements, mapping processes, writing user stories, defining acceptance criteria, and developing functional documentation
• Experience working with Agile delivery teams, product owners, developers, QA, and business stakeholders to deliver digital solutions
• Experience in manufacturing environments or with manufacturing-facing workflows such as operations, maintenance, reliability, quality, safety, planning, or production execution
• Experience facilitating cross-functional discussions, clarify ambiguity, document decisions, and align stakeholders around scope, priority, and outcomes
• Willingness to travel up to 15%

Qualifications

• Bachelor’s degree or equivalent experience in Information Systems, Engineering, Business, Industrial Technology, Operations, or a related field
• Experience with Connected Worker, persona-based applications, mobile/frontline user experiences, or digital manufacturing initiatives
• Experience with CMMS workflows, work requests, work orders, planning, scheduling, or maintenance execution processes
• Experience using Azure DevOps or similar tools to manage backlogs, epics, features, user stories, dependencies, and delivery status
• Experience supporting UAT, adoption planning, training content, rollout readiness, or site hypercare for manufacturing applications
• Leads cross-functional alignment through strong facilitation and influence, translating business requirements and technical constraints into measurable value

Skills

• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Proficiency in requirement gathering and analysis techniques
• Knowledge of Agile methodologies and practices
• Experience with project management tools and methodologies

Benefits

• Medical, dental, and vision insurance
• Flexible spending and health savings accounts
• Life insurance
• Disability insurance
• Roth and traditional 401(k) plans
• Retirement savings plan
• Paid vacation/time off
• Education assistance
• Infertility assistance
• Paid parental leave
• Adoption assistance

Pay

Commensurate with experience

Schedule

O onsite three days per week