Business Analyst - Persona Based Applications

Your Job

As a Persona Business Analyst for the MIQ team, you will bridge operational needs and digital delivery by helping define, document, and validate persona-based capabilities that improve how frontline operators, maintenance technicians, planners, and leaders access the information they need to execute work safely, reliably, and efficiently. You’ll work directly with manufacturing stakeholders, product owners, developers, architects, and site teams to translate real plant problems into clear requirements, user stories, workflows, acceptance criteria, and functional specifications. This role is for someone who can connect how factories run with how digital products are delivered—ensuring capabilities are practical, scalable, and grounded in the day-to-day realities of frontline work.

Location

Atlanta, GA
Onsite three days per week.

The Team

The Connected Worker team delivers Industry 4.0 capabilities through persona-based frontline applications that improve safety, quality, reliability, and productivity in our mills and converting facilities. Our focus is building and scaling connected worker solutions—digital tools that help operators, technicians, and leaders execute standard work consistently and make better decisions in the moment. These applications are designed around distinct frontline personas and real plant conditions, providing the right workflow, data, and context at the point of work. We work closely with operations leaders and cross-functional technology partners to ensure solutions integrate with core manufacturing systems and align with GP’s broader smart factory roadmap—moving beyond pilots to sustainable, repeatable capabilities deployed across our global network.

What You Will Do

• Lead requirements discovery through workshops, interviews, site walkthroughs, and working sessions with operators, maintenance technicians, planners, supervisors, product owners, and technical teams
• Translate operational needs into clear, testable requirements, user stories, acceptance criteria, process flows, functional specifications, and lightweight design documentation
• Define and refine persona-based workflows for MIQ, including maintenance, operator, planner, crew leader, and other frontline experiences
• Partner with product owners and stakeholders to groom and prioritize the backlog, clarify scope, validate dependencies, and ensure work is ready for technical refinement and sprint planning
• Support UAT and solution validation by coordinating feedback, documenting defects or enhancement needs, confirming acceptance criteria, and ensuring delivered functionality meets business intent

Who You Are (Basic Qualifications)

• Experience as a Business Analyst, Business Systems Analyst, Product Analyst, or similar role supporting technology-enabled process improvement initiatives
• Experience eliciting requirements, mapping processes, writing user stories, defining acceptance criteria, and developing functional documentation
• Experience working with Agile delivery teams, product owners, developers, QA, and business stakeholders to deliver digital solutions
• Experience in manufacturing environments or with manufacturing-facing workflows such as operations, maintenance, reliability, quality, safety, planning, or production execution
• Experience facilitating cross-functional discussions, clarify ambiguity, document decisions, and align stakeholders around scope, priority, and outcomes
• Willingness to travel up to 15%
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Bachelor’s degree or equivalent experience in Information Systems, Engineering, Business, Industrial Technology, Operations, or a related field
• Experience with Connected Worker, persona-based applications, mobile/frontline user experiences, or digital manufacturing initiatives
• Experience with CMMS workflows, work requests, work orders, planning, scheduling, or maintenance execution processes
• Experience using Azure DevOps or similar tools to manage backlogs, epics, features, user stories, dependencies, and delivery status
• Experience supporting UAT, adoption planning, training content, rollout readiness, or site hypercare for manufacturing applications
• Leads cross-functional alignment through strong facilitation and influence, translating business requirements and technical constraints into measurable value