Business Analyst, Payments and Fraud

About the role

About Our Client: The organization operates in the people search and data services industry, addressing challenges related to reconnecting individuals and protecting against fraud. It manages a large database of over 12 billion records and serves more than 18 million monthly visitors. The company has grown since its founding in 2006 to nearly 200 employees, emphasizing long employee tenure and flexible work arrangements. About the Opportunity: The BUSINESS ANALYST, PAYMENTS AND FRAUD is responsible for enhancing analytics and performance within the payments and fraud function. This role focuses on developing key performance indicators, reporting, and data-driven optimization to support fraud detection, payment health, and revenue protection efforts. The position contributes critical analytical expertise to improve operational effectiveness and decision-making.

Responsibilities

• Develop and support payments and fraud KPIs, reporting, and analysis of new payment features
• Write and optimize SQL queries to identify trends and opportunities
• Translate data insights into actionable recommendations
• Build and maintain dashboards monitoring fraud trends and payment performance
• Support fraud detection strategies and evaluate rule effectiveness
• Analyze payment declines and develop optimization strategies
• Identify opportunities to reduce costs and improve authorization rates
• Communicate insights and collaborate across teams

Requirements

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
• Minimum 2 years of experience in business analytics, preferably in payments and fraud
• Strong SQL skills and experience with large datasets
• Ability to deliver actionable business insights
• Experience with Tableau dashboard development
• Familiarity with subscription-based card-not-present payments preferred
• Experience with fraud decisioning tools such as Cybersource Decision Manager preferred

Benefits

• 100% medical, dental, and vision coverage
• 401(k) retirement plan
• Bonus program
• Equity plans
• Unlimited paid time off