Business Analyst, Operations Analytics

What You’ll Do

• Strategic Analytics for Ops-wide Initiatives:
  • Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
  • Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
  • Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
  • Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.
• Ops-wide analytics + performance measurement foundation:
  • Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
  • Deliver foundational assets such as:
    • An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
    • Recurring Operations performance packages that surface the most critical business metrics and trends.
    • Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
  • Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.

What You’ll Bring

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
• 2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions.
• Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks.
• Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action.
• Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives.
• A builder’s mindset: comfortable establishing frameworks, processes, and standards in a scaling environment.

Target Base Salary Range

• $106,500 - $118,000

Benefits Provided By Spring Health

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• We offer access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• We offer fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• We offer access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• We offer sponsored child care, back-up care, and elder care through BrightHorizons.
• We offer up to $1,000 Professional Development Reimbursement a year.
• We make a $200 per year donation matching to support your favorite causes.

Note

• We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process.

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Equal Opportunity Employer

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.