Business Analyst / Mid-Level

Responsibilities

• Work closely with stakeholders to resolve configuration-related issues and discrepancies.
• Stay current with industry trends and best practices in configuration management.
• Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
• Translates and documents requirements into detailed program designs to present to leadership.
• Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business.
• Sphere of influence – Mid to upper management
• Skilled at performing database queries of the application database to provide data
• Committed to and supportive of all policies and procedures and the monitoring and enforcement of them
• Completes work independently with limited supervision.
• Provides guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.
• Adheres to Code of Conduct.
• Performs other duties as assigned.

Requirements

• 5-7+ years of professional experience with data analysis and Contact Center operations and technology.
• Genesys Cloud CX or similar Contact Center technology experience
• Excel and PowerBI skills or similar tools