Mid-level Business Analyst

About the role

The ideal candidate for this position is a problem solver with excellent communication skills and the initiative to self govern. This job supports various analytical aspects of the SDLC, requires regular judgement and discretion to collaborate with customers, and a proactive nature to keep up with and even stay ahead of evolving priorities.

Responsibilities

• Effectively and respectfully communicate with team members, customers, partners, and management both in person as well as over the phone with a willingness to be on camera.
• Work with customers to build organizational knowledge and understand the software ecosystem to drive quality business solutions.
• Participate in the full SDLC on the Agile scrum team in various roles.
• Participate in requirements and design discussions translating business needs into detailed, actionable requirements documentation and user interface designs for new capabilities and enhancements.
• Support various aspects of testing (e.g. generating test plans and test cases, executing test cases, and defect management) to ensure minimal production defects are realized.
• Participate in user support by triaging help desk tickets, troubleshooting user issues, logging defects, and generating and delivering training/help resource materials.
• Analyze data to determine business problems, trends, or opportunities for process improvements.
• Participate in planning sessions to curate the development backlog and maintain project roadmaps.
• Create and maintain deliverables such as SOPs, security assessments, monthly/quarterly analysis and reports, and agendas/meeting notes.
• Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.

Requirements

To Be Successful In This Role:

• Excellent verbal and written communication skills.
• A positive, can do attitude with a desire to contribute to team success.
• Strong collaboration skills with both internal team members and external stakeholders.
• Experience with performing functional analysis of emerging requirements.
• Excellent communication skills.
• Ability to work effectively within a team environment under tight timelines.
• Ability to multi task and support multiple projects at once.