Mid-Level Business Analyst

About the role

Do you have a proven interest in information technology and business and a passion for learning? Are you a go-to problem solver motivated to make an impact by crafting customized business efficiencies for our clients? Join CGI as a Business Analyst and work in a highly collaborative, fast-paced environment to provide expertise in designing, developing, and executing solutions that enhance the quality of IT products and services for our clients. At CGI, you can explore your full potential without being confined by borders or predefined paths. You are empowered to tackle problems in your own unique way, which is valued, respected, and encouraged.

This position is located in Charleston, SC, and supports missions fostering national security, foreign relations, and resilient democratic societies. CGI has partnered with the U.S. federal government since 1976 to support a wide variety of organizations and unique missions.

Responsibilities

• Provide quality client support by answering questions, identifying solutions to issues, documenting resolutions, and communicating guidance to end users.
• Develop knowledge of our client's industry, organization, and business objectives; troubleshoot challenging solutions involving software issues, data issues, maintenance, and system configuration.
• Follow established Change Request/SDLC processes to implement new functionality or issue resolutions.
• Create and/or maintain systems documentation, training materials, and user guides regarding functionality and business processes for new or existing systems.
• Develop test plans, traceability matrices, test scenarios, and test cases for functionality testing; perform system testing to assess product adherence to design, standards, usability, and business needs.
• Demonstrate in-depth technical capabilities to support multiple work streams and drive assimilation of new techniques and solutions.
• Participate in team problem-solving efforts and offer ideas to solve client issues.
• Understand business requirements and translate them into executable work for cross-functional teams.
• Attend and participate in Agile ceremonies, including Daily Stand-Up Meetings, Sprint Reviews, Backlog Refinements, Sprint Retrospectives, and PI Planning events.

Requirements

• An interim Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration.
• U.S. citizenship is required due to the nature of the government contract requirements and/or clearance requirements.
• Bachelor’s or master’s degree in Computer Science, IS/IT, Mathematics, Business, Economics, Accounting/Finance, or STEM-related disciplines.
• 3+ years of relevant experience (e.g., business analysis, software support, client/customer support), including experience with the CGI proprietary ERP system, Momentum.
• 2+ years of experience working with SQL, Python, Java, HTML, or CSS.
• Strong analytical problem-solving skills and excellent interpersonal skills, including the ability to work with diverse personality types.
• Affinity for mentorship of junior team members to coach, peer review, and assist with learning business processes.
• Strong communication, writing, and attention-to-detail skills.
• Ability to support multiple work streams and apply strong technical and troubleshooting techniques.

Preferred Qualifications

• 1+ years of experience working on Analytics and Business Intelligence-focused initiatives, preferably in a consulting capacity.
• 1+ years of experience using Microsoft Power Platform, ServiceNow, Salesforce, or other low-code development tools.
• Experience with project management tools or products (Atlassian, ServiceNow, Summit, Salesforce, etc.).
• Experience with self-service business intelligence and data visualization tools such as Tableau, Power BI, or Business Objects.
• Experience working in an Agile-based environment or understanding of the software lifecycle and Agile development methodologies.
• Understanding of basic financial and accounting principles.

Pay

A reasonable estimate of the current compensation range for this role in the U.S. is $51,600.00 – $110,100.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.