Business Analyst - Media Services

Responsibilities

• Maintains understanding of customer needs and applies it in researching solutions
• Participates in clarification, rationalization, and documentation of project requests
• Prepares use cases, user flows, data models, and other documents
• Analyzes and documents relevant business processes
• Conducts interviews with customers to define functional requirements
• Serves as intermediary between technical and non-technical teams
• Led and/or participates during detailed design and/or configuration
• Participates in the software selection process, where applicable
• Participates in integration testing, including creation of test plans, test cases, and documentation of results
• Facilitates and/or conducts user acceptance testing
• Assists in the preparation of end user documentation, training materials, curriculum, and schedule
• Provides first line post implementation support to users regarding functional issues
• Participates in change management activities

Qualifications

• Hands-on experience in media asset management platforms, use cases, and metadata workflows
• Excellent written, verbal, and visual communications skills
• Strong analytical skills, including translation of business problems into actionable technical requirements and user stories
• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban
• Expertise in technical stakeholder engagement and relationship management
• Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules
• Gains understanding of customer’s workflows and how systems are used in support of their workflows
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds
• Supports multiple business divisions in a functional capacity across all project phases
• Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results
• Communicates plans, status, and issues to business stakeholders and technology management on a regular basis
• Self-driven with ability to adapt quickly to a constantly changing environment
• Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies
• Knowledge of audio/video encoding and metadata standards and taxonomy
• Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc.
• Adheres to department standards, policies, procedures, and industry best practices
• Available to work nights and weekends as needed