Business Analyst, Legal Innovation

About the role

FBT Gibbons LLP is seeking a Business Analyst to join our Data and Innovation Department. This role serves as the front door for AI and other innovation projects within the firm.

Responsibilities

• Serve as the first point of contact for incoming AI-related project requests; conduct structured intake conversations with attorneys, legal professionals, and business professionals to thoroughly understand their needs, workflows, and desired outcomes; and document findings in a clear, comprehensive format that enables the department to assess project feasibility, priority, scope, and resource requirements.
• Develop user stories, process flow diagrams, and requirement summaries that clearly communicate business needs and workflow context; translate these into organized deliverables the department can use to evaluate project scope, identify potential solutions, guide development, and plan implementation approaches.
• Serve as a liaison between requesters and the department, ensuring that objectives, requirements, and expectations are clearly communicated in both directions throughout the project lifecycle.
• Through the intake and discovery process, identify and document patterns, recurring needs, and opportunities for automation or process improvement across the firm; present these observations to the department for prioritization and planning.
• Maintain thorough documentation of business requirements, processes, assumptions, methodologies, and data sources used during analysis.
• Flag potential data quality concerns identified during intake and requirements gathering; coordinate with technical teams as needed to address data accuracy and completeness.
• Support pilots of emerging legal technologies by coordinating user feedback and documenting findings; relay observations and insights back to the department to inform iterative refinement.
• Participate in user acceptance testing (UAT) and post-implementation support by leveraging knowledge of original requirements to validate solutions, troubleshoot issues, guide end users through new tools and processes, and coordinate feedback; assist with change management communications and escalate issues to the appropriate technical team as needed.
• Develop training materials and reference documentation; monitor post-implementation outcomes by checking in with requesters and end users to assess whether solutions meet documented needs; gather ongoing feedback to identify emerging needs, usability concerns, and opportunities for future projects, and relay findings to the Department.
• Escalate unresolved issues in a timely manner and proactively inform stakeholders of potential risks or delays.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field. An equivalent combination of education and work experience will be considered.
• A minimum of 3 years of experience as a Business Analyst or in a similar client-facing requirements gathering role, preferably in a professional services or legal environment.
• Demonstrated experience in developing user stories, process flows, and functional specifications.
• Experience with AI-enabled platforms and tools, such as Microsoft CoPilot, ChatGPT, or similar solutions, is a plus.
• Proficiency with Microsoft Office application suite and project management software.
• Experience in legal technology, legal operations, or legal innovation is strongly preferred, including familiarity with document automation platforms, workflow automation, and/or data analytics solutions — sufficient to ask informed questions and understand the potential applicability of these tools during intake conversations.
• Experience supporting pilots and proofs-of-concept for emerging technologies is a plus.
• Ability to quickly learn and develop a working familiarity with the firm's technology stack, including proprietary and third-party tools, sufficient to evaluate solutions and engage in informed technical discussions.
• Demonstrated ability to exercise sound judgment in assessing whether business needs are best addressed through off-the-shelf technology solutions or through the development of new, custom-built tools.
• Strong interviewing and active listening skills, with the ability to ask targeted, detailed questions that uncover underlying business needs and workflow complexities.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to translate technical information into clear, understandable terms for non-technical stakeholders and to build effective relationships with attorneys, business professionals, and IT teams across diverse perspectives and priorities.
• Strong documentation and process-mapping skills; ability to use data analysis for tracking performance and optimizing tools.
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Demonstrated professionalism, client service orientation, and commitment to confidentiality.
• Ability to work over 40 hours per week and travel as needed across the firm's national footprint. Some travel will be involved (estimate is minimal 5%).

Benefits

FBT Gibbons offers a competitive salary and a comprehensive benefits package, including health care coverage (medical, dental, and vision), life insurance, short- and long-term disability, paid parental leave, employee wellbeing and EAP programs, paid time off, and a 401(k) retirement plan with employer matching and profit-sharing. Benefit offerings and eligibility vary by location and are subject to applicable plan terms and legal requirements.