Business Analyst – IT Global Banking

About the role

Natixis is a leading international financial services firm shaping the future of global finance. We deliver innovative solutions, tailored expertise, and diverse investment strategies to our corporate, institutional, and sovereign clients worldwide. Our culture fosters a collaborative, dynamic, and inclusive environment where top talent can thrive, grow, and make a meaningful impact. Join our team to drive excellence in global banking.

Responsibilities

• Incident Resolution & Support: Analyze incidents and technical anomalies, identify root causes, troubleshoot system issues, and resolve technical challenges.
• Application Expertise: Assist Operations users with the functionality of key industry applications, such as FBTI and Loan IQ.
• Knowledge Management: Author comprehensive "How-To" documentation and build a robust local Support Library to empower team members and streamline future troubleshooting.
• Requirements Gathering: Collaborate with diverse stakeholders across various Global Banking business units (Trade Finance, Payments, and Lending) to elicit, analyze, and document detailed business requirements.
• Documentation Excellence: Develop high-quality business requirements documents (BRDs), functional specifications documents (FSDs), user stories, use cases, and process flows.
• Data Analysis & Visualization: Utilize Power BI and data analysis tools to create dynamic visualizations and reports that support the Global Banking Operations team.
• Process Mapping: Create detailed process flow diagrams of present-state operations and future-state developments to visualize workflows and system designs.
• Cross-Functional Collaboration: Facilitate interactive workshops and meetings with cross-functional teams to gather insights, align expectations, and drive collaborative problem-solving.
• Continuous Improvement: Identify strategic opportunities to optimize IT systems and processes to enhance operational efficiency, reduce costs, and elevate the overall user experience.

Qualifications

• Education: Bachelor’s degree in finance, business administration, computer science, or a related field; a master's degree is preferred.
• Experience: Minimum of 2 years of professional experience in global banking, financial services, or a closely related environment.
• Systems Knowledge: Direct hands-on experience with Loan IQ, FBTI software, or equivalent global banking and lending platforms.
• Domain Expertise: Strong, comprehensive knowledge of global banking products, trade finance, payments, and lending operations.
• Technical & Analytical Skills: Advanced proficiency in data analysis tools (such as Power BI), writing SQL queries, and manipulating and analyzing large datasets.
• Leadership & Communication: Effective written and verbal communication skills, with a proven ability to lead discussions, influence stakeholders, and independently drive topics to successful completion.
• Problem-Solving: Sharp analytical capabilities with a keen attention to detail and a passion for diagnosing and resolving complex system behaviors.