Business Analyst, Intelligence
About the Company
Waymo is a pioneering autonomous driving technology company dedicated to creating the most trusted driver in the world. Established as the Google Self-Driving Car Project in 2009, Waymo has continually advanced its mission to enhance mobility access and save lives by reducing traffic-related fatalities. The company’s flagship product, the Waymo Driver, is recognized as the world's most experienced autonomous driver, having driven over 100 million miles on public roads and completed more than ten million rider-only trips across multiple states. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and is adaptable to various vehicle platforms and use cases, demonstrating its versatility and commitment to safety and innovation. With a focus on data-driven decision-making, Waymo continually pushes the boundaries of autonomous vehicle technology, ensuring safer, more efficient transportation solutions for the future.
About the Role
In this hybrid position, reporting to the Product Data Science Lead, Supply Operations, you will play a critical role in shaping the operational safety and efficiency of Waymo’s autonomous driving services. Your primary responsibility will be to define, develop, and monitor key performance indicators (KPIs) and metrics that assess safety and operational quality across the Operations Center. You will architect and scale data infrastructure to support automated reporting on road rule events, thereby enhancing operational transparency and safety insights. Additionally, you will analyze operational capacity to handle events, providing actionable data to optimize team performance and response protocols. Your insights will help identify response patterns, optimize workflows, and contribute to AI model training, ensuring continuous improvement in operational resilience. Collaborating cross-functionally with engineering, product, and operations teams, you will translate business challenges into robust data pipelines and reporting solutions that support the company’s growth and safety standards.
Qualifications
- 8+ years of experience in a related technical field or equivalent practical experience
- Proven track record of architecting and scaling data projects
- Excellent communication and stakeholder management skills
- Extensive experience with data modeling, warehousing, and building ETL pipelines
- Strong analytical mindset with action-oriented approach to data insights
- Ability to translate complex data into clear, actionable recommendations
Responsibilities
- Define, build, and maintain KPIs and metrics to evaluate operational safety and quality
- Architect and scale data infrastructure to support automated reporting on road rule events
- Improve operational transparency and safety insights through data-driven reports
- Quantify operational capacity to handle events and provide data-driven recommendations for scaling performance
- Analyze agent response accuracy to identify performance trends and optimize workflows
- Partner with cross-functional teams to develop robust data pipelines and reporting solutions
- Support AI model training by providing insights from operational data
- Continuously evaluate and improve data infrastructure and reporting processes
Benefits
- Competitive salary range of $200,000—$247,000 USD, commensurate with experience and location
- Participation in Waymo’s discretionary annual bonus program
- Eligibility for equity incentive plans
- Comprehensive benefits package including health, dental, and vision insurance
- Generous paid time off and flexible work arrangements
- Opportunities for professional development and career growth
- Inclusive and innovative work environment fostering collaboration and diversity