Business Analyst, Integrated Value Propositions & Strategic Initiatives

At NRG, we deliver innovative energy and home-service solutions that power, protect, and intelligently manage customers’ homes and businesses. We foster a dynamic, inclusive culture that values collaboration and continuous learning, helping employees develop skills for today and the future.

About the role

The Business Analyst, Integrated Value Propositions & Strategic Initiatives supports NRG Consumer’s enterprise programs by converting business needs into functional requirements, designing operational processes, analyzing and problem-solving, and delivering insights to drive growth, differentiation, and measurable customer-focused results.

The Integrated Value Propositions & Strategic Initiatives team:

• Drives growth by defining and delivering integrated offerings that deepen customer relationships, improve satisfaction, and unlock new revenue streams.
• Manages NRG Consumer integrated products, including sales forecasts, volume, margin, and costs.
• Connects enterprise by orchestrating across brands, regions, and business units to align strategy and execution.
• Transforms strategy into action by turning vision into measurable business outcomes through focused, high-impact initiatives.
• Leads without boundaries by influencing Product, Marketing, Technology, and Operations to deliver unified, customer-first experiences.
• Measures what matters by tracking performance using financial and customer-centric metrics, communicating impact, and optimizing for scale and efficiency.

Responsibilities

• Facilitate cross-functional requirements gathering using interviews, workshops, document analysis, process reviews, and workflow analysis.
• Serve as a liaison between business teams, program management, technology, operations, and external partners.
• Facilitate virtual and in-person interactive cross-functional workshops and brainstorming sessions, using visual modeling tools to define business objectives, document requirements, and drive decision-making.
• Engage in clear and effective communication with stakeholders to understand business needs, assess solutions, design operational processes, and ensure consensus on desired results.
• Translate business needs into clear requirements, user stories, process flows, business rules, and acceptance criteria.
• Establish future-state processes spanning enrollment, energy, smart home, partner interaction, operations, data sharing, and customer experience.
• Assess operational impacts, dependencies, risks, and change implications.
• Facilitate testing coordination, including planning, test scenario definition, user acceptance, and business validation.
• Lead business readiness activities, including documentation, training inputs, operational checklists, and go-live validation.
• Support implementation and post-launch stabilization by partnering with business, technology, and operational teams.
• Identify opportunities and recommend innovative solutions to optimize, automate, and scale operational processes.
• Leverage customer feedback, insights, and data to accelerate time-to-market, increase customer adoption, and strengthen operational scalability.
• Set and manage expectations related to requirements, process design, testing coordination, and readiness timelines.
• Develop and maintain a centralized library of artifacts, including requirements, process flows/maps, business rules, test plans, desktop procedures, and training inputs.

Requirements

• Bachelor’s degree or relevant certification.
• 3+ years of experience in business analysis, program/project execution, or consulting.
• Experience in retail energy, smart home, technology, or consumer services.
• Strong analytical and communication skills.
• Advanced proficiency in Excel and Visio.
• Excellent communication, facilitation, and documentation skills.
• Ability to manage multiple concurrent initiatives with a strategic, enterprise mindset.
• Strong collaborator, adept at fostering relationships with diverse stakeholders.

NRG Energy maintains a drug and alcohol-free workplace. Employees may be subject to periodic random drug testing and post-accident or reasonable suspicion drug and alcohol testing, as permitted by law and applicable collective bargaining agreements.