Business Analyst III, Operational Excellence

About the role

Nightingale is seeking a Business Analyst III to join their Operational Effectiveness function within Mission Support. This role is designed for a senior individual contributor who excels at turning ambiguity into clarity, leading requirements definition and workflow documentation for complex, high-impact initiatives.

Responsibilities

• Lead requirements gathering for complex, multi-stakeholder initiatives through interviews, workshops, and process walk-throughs
• Own end-to-end translation of business needs into user stories, functional requirements, and acceptance criteria
• Drive scope definition, dependency mapping, and success metric development alongside operations leadership
• Independently analyze complex datasets to surface insights, risks, and strategic recommendations
• Lead design of enterprise-level dashboards, reports, and KPIs
• Own end-to-end workflow documentation for complex, cross-functional initiatives
• Lead future-state workflow design in partnership with Process Improvement
• Establish and maintain documentation standards and templates for the BA practice
• Lead cross-functional workshops, design sessions, and working groups
• Serve as primary liaison between business owners, PMO, Technology, Data, and Process Improvement teams
• Drive readiness criteria definition and validation across multiple concurrent initiatives
• Own UAT strategy, planning, test scripting, defect tracking, and validation for complex projects
• Lead development of implementation documentation, including SOP updates and user impact summaries
• Mentor BA I and BA II colleagues in requirements best practices and facilitation
• Develop and deliver executive-level requirements packets, decision briefs, and recommendations
• Drive stakeholder alignment and consensus on complex or contested requirements
• Provide thought leadership on BA best practices and continuous improvement of the BA function

Requirements

• Bachelor's degree in business, information systems, operations, or a related field (or equivalent experience)
• 4–6 years of experience in business analysis, operational strategy, or project/business systems consulting
• Advanced proficiency with workflow and documentation tools (e.g., Lucidchart, Miro, Visio)
• Strong experience working in Agile environments and with cross-functional project teams
• Exceptional facilitation, communication, and relationship-building skills
• Demonstrated ability to mentor and develop junior team members
• High attention to detail, systems thinking, and a strong ownership mindset

Qualifications

• Master's degree (preferred)

Skills

• Workflow and documentation tools (e.g., Lucidchart, Miro, Visio)
• Agile environments and cross-functional project teams
• Facilitation, communication, and relationship-building skills
• Mentoring and developing junior team members
• Attention to detail and systems thinking

Benefits

The role offers a fully remote position with significant influence over enterprise initiative delivery. It also provides opportunities to shape BA practices and standards, contributing to better outcomes for learners and collaborators.

Pay

$116,000—$116,000 USD

Schedule

Full-time, remote position