Business Analyst II - Process Management

Key Responsibilities

• Provide operational and production support for facilities utilizing modern warehouse management solutions.
• Affiliate with the deployment of new system capabilities, enhancements, and process improvements.
• Develop training materials, user guides, and operational documentation.
• Deliver training to warehouse office staff and floor personnel.
• Support warehouse modernization and system implementation initiatives across multiple locations.
• Prepare facilities and teams for warehouse management system deployments and operational transitions.
• Train operators and end users on new systems, tools, and business processes.
• Troubleshoot implementation issues and support successful user adoption.
• Collaborate with operations, engineering, IT, and warehouse teams to improve efficiency and performance.
• Support continuous improvement efforts within warehouse and distribution environments.

Required Qualifications

• Minimum of 1 year of experience in an operations, manufacturing, logistics, distribution, engineering, or related environment.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Strong problem-solving and organizational skills.

Preferred Qualifications

• 2+ years of experience in a warehouse, logistics, distribution, manufacturing, or operations environment.
• 2+ years of engineering or operations support experience.
• Experience training employees on processes, systems, procedures, or best practices.
• Experience supporting operational technologies, business applications, warehouse management systems (WMS), or related IT tools.
• Experience working on system implementations, upgrades, or technology rollouts.
• Familiarity with continuous improvement principles and process optimization initiatives.