Business Analyst II

Responsibilities

• Lead requirements definition, solution design, and technical analysis for projects and minor enhancements within the IT Digital Banking and Community Deposits team.
• Translate complex business needs into scalable, secure, and compliant technology solutions for digital platforms and client-facing experiences, including web and mobile applications, UX/UI-informed enhancements, and digital service integrations.
• Collaborate with product, data, and engineering teams to translate user needs, design standards, and digital workflows into clear, technical requirements.
• Work closely with enterprise solution architects, developers, data teams, vendors, and business partners to define and capture technical requirements for vendor application configuration, APIs, data flows, system integrations, and end-to-end solutions that support internal operations and client-facing experiences.
• Document existing business needs, analyze current-state technology, and design future-state solutions aligned with Digital Banking business strategy, regulatory requirements, and client experience objectives.
• Act as the end-to-end technical integrator for complex, cross-team initiatives, owning solution coherence across platforms, surfacing dependencies and risks, and ensuring that business intent, architecture, and delivery execution remain aligned throughout the lifecycle of large-scale programs.
• Leverage approved AI tools as part of daily work practices to improve efficiency, quality, and speed of analysis, documentation, and solution design.
• Apply sound judgment and human oversight when using AI-assisted outputs and partner with stakeholders to ensure AI is used responsibly to support business outcomes.

Qualifications

• 5+ years in technical BA, solution analysis, and/or technical delivery, with preference for financial services domains such as wealth management, banking, brokerage, trust, RIA, or advisory platforms.
• 2+ years’ experience with Jira and Confluence.
• Experience with API analysis, application architecture, data analysis, and integrations supporting digital (web and mobile) platforms.
• Demonstrated experience producing BA delivery artifacts (requirements, epics, user stories, acceptance criteria, and test scripts) for technical implementations involving APIs, integrations, data flows, and digital channel enhancements.
• Strong communication skills with ability to translate technical concepts.
• Bachelor’s degree in Computer Information Systems, Computer Science, Engineering, or equivalent experience.
• Experience with administration/configuration of branch technologies (Aperio, Connected Teller, Fiserv) and Digital Banking platforms (Candescent, Bottomline, Terrafina).
• Familiarity with accessibility, usability, and performance considerations for digital channels.
• Demonstrated ability to use approved AI tools as part of daily work practices to improve speed and quality of analysis and documentation, with strong validation and accountability.