Business Analyst II
JOB SUMMARY
Individuals in the Business Analyst role are responsible for serving as liaisons between the operational and administrative functions and systems of the Bank and the IT Organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations.
ESSENTIAL DUTIES
- Works with business partners within one or more business processes to align technology solutions with business strategies
- Serves as IT Team member Supports one or more moderately complex business processes.
- Establishes and maintains liaison relationship with business partners and IT Organization to provide effective technical solutions.
- Sets up opportunities to improve and deepen relationship between IT Organization and business partners.
- Conducts data gathering and analysis to understand business strategy requirements.
- Makes contributions to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
- Provides input from a business and IT perspective.
- Affirms client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
- Develops, writes, and communicates business requirements such as the business environment, business vision, business rules, risks, and information pertinent to the stakeholder.
- Buils use cases to identify functional requirements to satisfy business needs.
- May analyzes client operations to understand their strengths and weaknesses to determine opportunities for improvements.
- Documents current business processes and models.
- May assists in the business process redesign.
- Provides assistance in business case development (i.e., research, data collection).
- Develops user test cases and validates test results during testing.
- May investigates, resolves, and escalates problems and develops recommendations for resolution.
- Identifies need for technical assistance to help in problem resolution and escalates issues as appropriate.
- Keeps clients informed of problems, issues, and resolutions.
- Analyzes performance metrics to ensure client satisfaction.
- Ensures IT solutions meet client needs.
- Coaches and transfers knowledge to less experienced team members.
- Participates in job specific training and other various Bank training programs, as necessary.
- Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
- Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
- Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Systems, Business, related field, or equivalent work experience.
- Typically requires 3-5 years of relevant technical or business work experience.
- Banking experience required
- Requires working knowledge of business operations and systems requirements processes.
- Working knowledge of IIBA principles and practices.
ORGANIZATION
This position reports to the Systems Support Manager
This position does not oversee other positions
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.