Business Analyst I (In-person)

About the role

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type

Full-time, Non-exempt

Work Hours

40-hour work week; Monday- Friday from 8:30AM-5:00PM. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required.

Work Setting

In-person

Location

Main office - Azusa, CA.

Travel

The Business Analyst is occasionally required to travel by personal auto or air to meeting sites and other locations.

Duties & Responsibilities

• Effectively maintains and builds relationships with external business partners and internal department stakeholders.
• Responsible for cross-functional activities to ensure all external organizations and internal departments are involved.
• Resolves requirement conflicts and barriers as they arise.
• Solicits, analyzes, and defines functional and non-functional technical requirements and priorities with the business owners and other cross functional stakeholders using process flows, technical requirements lists, specifications, diagrams, scenarios, mockups, and/or models
• Works directly with customers to develop requirements and see them through the approval process.
• Provides clear and consistent communication of requirement status both internally and with business partners and customers.
• Maintains the Requirement Approval Process and continuously develop improvements.
• Aids team members in planning, estimating and controlling requirements.
• Captures and manages project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.
• Creates or updates policies and procedures, as required.
• Analyzes, develops, prioritizes, communicates, and coordinates application changes to fulfill business objectives.
• Provides enhanced technical and procedural support for all Help Desk calls.
• Participates in user acceptance testing of system enhancements and projects
• Conducts product spec reviews with key stakeholders to ensure requirements are complete and well understood.
• Presents upcoming changes and newly developed features in written format and at department meetings.
• Provides 24/7 support for mission critical software solutions such as, digitalDONOR which is critical to recovery and call center operations.
• Implements advanced strategies for gathering, reviewing, and analyzing data requirements.
• Solely responsible for the validity and applicability of proposed requirements, personally validating the requirement against our business workflows.
• Prioritizes initiatives based on business needs and requirements.
• Manages competing resources and priorities with a great attitude.
• Led ongoing reviews of business processes and developing optimization strategies.
• Creates direct channels of communication to software and application developers that get the job done without continual and interruptive managerial interjection.
• Automates various workflows and approvals within our JIRA system.
• Represents OneLegacy and providing customer service in a professional manner when working with staff and other customers/vendors.
• Ensures annual performance self-evaluation is completed within company guidelines.
• Attends department staff meetings and other meetings as required.
• Performs all duties and responsibilities in compliance with safety guidelines, policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.
• Supports the organization’s Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures, and the mission, vision, and values of the organization.
• Maintains a neat and organized workstation and environment.
• Performs other duties and projects as assigned.

Competencies And Skills

• Experience with Microsoft Office Suite, Visio, Jira, and MS Project.
• Working knowledge of SQL and Web technologies including JavaScript, CSS, and HTML.
• Basic knowledge of networking and security related to network technologies.
• Knowledge of developing test scripts for validation testing purposes.
• Ability to work independently and collaboratively in a fast paced and deadline driven environment.
• Ability to interact and work with all levels of an organization.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong verbal and written communication skills including ability to work in a team environment, give honest, direct feedback, is a solid verbal and written communicator, and ability to tailor communication to audience.
• Ability to present in front of staff at department meetings and in front of existing and new potential customers.

Education And Experience

• Bachelor’s degree (BS) in related field from an accredited four-year college or university or equivalent work experience.
• Minimum two years of Business Analyst experience or other software experience in a technical environment.

Requirements

• OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance.
• Certified Software Business Analyst or equivalent certification preferred.
• Employee must be able to pass a local government agency (coroner’s office) background check.

Equipment

Reliable automotive transportation required.

Salary Range

$79,998.40 - $120,806.40

Benefits

• Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution
• School Loan Forgiveness