Business Analyst – HealthPartners Website

About the role

The Business Analyst – HealthPartners Website plays a key role in supporting the development and delivery of high-quality digital experiences. This role involves partnering with stakeholders to translate business needs into technical requirements, prioritizing IT initiatives, and supporting change-management activities.

Responsibilities

• Develops technical specifications in alignment with defined functional requirements.
• Interprets and documents business partner needs into functional requirements.
• Reviews application problems: informing IT's business partners of status and expected resolutions.
• Serves as a liaison between business partners and application development team members to analyze, document and validate functional requirements.
• Designs screens, reports, and dataflow to align with business needs.
• Documents and tracks business application request lifecycles; ensuring priorities, changes and issues are managed for IS&T application development.
• Gathers information regarding costs and resource availability for SRFs, mid-sized projects and issue resolution.
• Tracks, maintains, and retains documentation that supports the adherence to IT standards, processes, and procedures.
• Clears and documents process, policy, and/or procedural changes for development staff and for IT business partners.
• Ensures that the appropriate approvals and documentation for change control and problem management are retained.
• Provides training, documentation, and support for IT’s business partners for system changes and/or new developments.
• Creates and executes test plans for small to mid-sized system changes.
• Affords assistance with business partner testing efforts and test plan creation, running programs and producing reports to enable business partners testing.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, Management Information Systems, or a related field; or 4+ years of equivalent IT experience.
• One (1) year of Business Analyst experience and two (2) years of IT or marketing/communications experience.
• Strong written and verbal communication skills, with the ability to convey technical and non-technical information effectively to diverse stakeholders, including senior leaders.
• Excellent organizational, detail management, and project management skills.
• Demonstrated ability to work independently, prioritize work, and operate effectively in a fast-paced, ambiguous environment.
• Strong critical thinking skills with a system-thinking approach.
• Hands-on experience working with databases, programming languages, and/or end-user software in a networked environment.
• Experience supporting healthcare, care delivery, or patient-facing experiences, with an understanding of patient journeys and/or customer engagement strategies.

Qualifications

• Experience with industry tools such as Adobe Workfront, Adobe Experience Manager (AEM), Screaming Frog, Eventbrite, and ServiceNow are strongly preferred.
• Candidates who have expertise in Adobe Experience Manager (AEM) will stand out, as it is a top priority for this role.

Skills

• Strong analytical and critical thinking skills.
• Demonstrated ability to collaborate across cross-functional teams.
• Ability to effectively partner with senior leadership and key stakeholders such as Legal, Risk and Compliance, and IT.
• Comfortable working in a fast-paced, agile environment, balancing day-to-day operational support with strategic project work.
• Use of data-driven insights to continuously improve performance.

Benefits

Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities.