Business Analyst, Global Network Delivery

About the role

The AWS Global Network Delivery (GND) team is searching for a passionate and talented business analyst (BA) to drive process automation, operational standardization, and product enhancements across 10+ services and 6 network fabrics supporting Data Center and Network Capacity deployment.

Responsibilities

• Drive process automation initiatives - including Zero Touch Tracking (ZTT) and reusable framework development - to reduce manual task effort.
• Partner with BaND and GPO stakeholders to align on operational scope, onboard new functions, and resolve cross-team dependencies.
• Lead the transition of legacy tooling (e.g., SIM-C to Taskei) - ensuring continuity of service while improving system capabilities.
• Shape and refine automation request intake processes to manage demand and reduce unplanned work.
• Define AI-based operational support solutions and self-service runbooks to reduce inbound support volume.
• Streamline and simplify process workflows to improve issue resolution SLAs and technician productivity.
• Assess system gaps and propose product improvements that enable scalable, standardized operations.
• Manage project timelines, deliverables, and stakeholder communications across internal teams.
• Maintain and evolve backend systems and queries to ensure data accuracy as sources change.

Requirements

• 3+ years of business analyst, data analyst or an equivalent role experience.
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps.
• Knowledge of database systems and SQL.
• Knowledge of large scale automation and workflow management or equivalent.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
• Experience managing cross-functional projects with multiple stakeholders.

Qualifications

• Experience in data center engineering or operations.
• Familiarity with network fabrics, scaling workflows, or infrastructure delivery lifecycles.
• Experience with ticketing and workflow tools (e.g., SIM, Taskei, or similar).
• Knowledge of AI/ML-based support solutions or self-service enablement strategies.

Skills

• SQL.
• Data center engineering or operations.
• Network fabrics, scaling workflows, or infrastructure delivery lifecycles.
• Ticketing and workflow tools (e.g., SIM, Taskei, or similar).
• AI/ML-based support solutions or self-service enablement strategies.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

$82,700.00 - $130,100.00 USD annually

Schedule

N/A