Business Analyst, Fan Care Community

Description

We’re looking for a Business Analyst, Fan Care Community to transform community and fan experience data into actionable insights that support Fan Care Community strategies. This role sits at the intersection of strategy and execution, analyzing fan behaviors, community health, and business performance to identify opportunities that improve fan experiences and drive better outcomes across EA's games and services.

Requirements

• 3+ years of experience in business analytics, community analytics, customer experience analytics, or a related field.
• Experience working with large datasets and identifying actionable trends and insights.
• Experience translating fan feedback and behavioral data into actionable recommendations.
• Advanced knowledge of community measurements, metrics, and tools.
• Advanced knowledge of customer support strategies and tools.
• Experience partnering with cross-functional stakeholders to influence decision-making.
• Exceptional analytical and conceptual thinking skills.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• A track record of meeting commitments.
• Excellent planning, organizational, and time management skills.

Pay & Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

Compensation And Benefits: EA offers a comprehensive package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.