Business Analyst

Location

Hybrid (Open to Minneapolis as well or fully remote for the right candidate)

Employment Type

Full-Time

About the role

Play a key role in a strategic enterprise program focused on AI, automation, and digital transformation. Partner with business leaders, ServiceNow experts, architects, and development teams on impactful initiatives. Gain exposure to cutting-edge ServiceNow platform enhancements and workflow modernization efforts. Influence how business processes are designed, optimized, and delivered across the organization. Work within a collaborative Agile environment where your expertise and recommendations matter. Contribute to projects that create measurable business value and operational efficiency. Expand your experience supporting enterprise-scale technology implementations.

Responsibilities

• Lead requirements gathering workshops, discovery sessions, and stakeholder interviews
• Document business requirements, functional specifications, process flows, use cases, and user stories
• Analyze current-state and future-state business processes to identify improvement opportunities
• Partner with ServiceNow developers, architects, and governance teams to ensure requirements are clearly understood and delivered successfully
• Facilitate backlog grooming, prioritization, sprint planning, and Agile delivery activities
• Support implementation efforts involving AI, automation, and workflow solutions within the ServiceNow platform
• Cook up User Acceptance Testing (UAT) activities and support business validation processes
• Track project risks, dependencies, issues, decisions, and action items throughout the project lifecycle
• Support change management, organizational adoption, and communication activities
• Maintain project documentation, process artifacts, knowledge transfer materials, and business analysis deliverables

Requirements

• 5+ years of Business Analyst experience supporting enterprise technology initiatives
• Strong experience working within Agile and Scrum delivery environments
• Expertise in business process analysis, requirements gathering, and requirements management
• Experience writing detailed user stories, acceptance criteria, and business documentation
• Excellent communication, facilitation, presentation, and stakeholder management skills
• Strong analytical thinking, problem-solving, and critical-thinking capabilities
• Ability to collaborate effectively with both technical and non-technical audiences
• Experience supporting complex technology projects from requirements through implementation

Skills & Experience

• Experience supporting ServiceNow platform initiatives or enterprise workflow platforms
• Experience supporting AI, automation, or digital transformation programs
• Utility or energy industry experience
• Experience participating in large-scale enterprise modernization projects
• Strong understanding of process optimization and organizational change management
• Experience collaborating with governance, compliance, or enterprise architecture teams

Education & Certifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience
• CBAP, PMI-PBA, or equivalent Business Analysis certification preferred
• Agile, Scrum, or Product Owner certifications are a plus

What's in It for You?

Competitive Compensation – $53–$63 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.

Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching

Paid Holidays and Paid Time Off

Career Development and Advancement – Expléo is a global company in 29 Countries worldwide with a high focus on development

Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This position is open only to candidates who are currently authorized to work in the United States.