Business Analyst

Responsibilities

• Develop and recommend solutions based on business analysis
• Gather business requirements with and translate them into technical requirements to support the distribution of IT equipment ensuring that the correct equipment with the correct configuration specifications get to the right person in accordance with IT policies, procedures, and standards
• Manage 0365 application request to approval process
• Project data gathering as assigned
• Develop and document business case/scope/plan, business/functional requirements in IT tracking systems
• Identify IT adoption opportunities for new software services
• Question proposed technical solutions logic as well as facilitate discussions between the various groups
• Provide Cost Analysis of invoice submission to identify cost saving opportunities
• Identify and validate business objectives and generate solutions that align with the greater strategy and IT standards
• Document and assign requests/tasks to the appropriate support teams including any gathered requirements and analysis to support the fulfillment of requested software and hardware
• Participate in technical projects assisting support teams
• Affiliate with device refresh (Lifecycle) efforts
• Perform asset data maintenance, and generate and analyze reports
• Generate asset tracking reports and forecast as needed for planning and budgeting
• Affiliate with licensing and compliance activities and reporting
• Support the growth, development, and health of the data
• Ensure that quantities in the IT asset management inventory database are accurate
• Generate asset tracking reports as needed by team leaders
• Partner with business stakeholders to gather, document, and validate requirements for S2P processes including sourcing, procurement, and accounts payable
• Develop user stories, process flows, use cases, and acceptance criteria to guide product and development teams
• Analyze current-state processes and identify gaps, pain points, and opportunities for improvement
• Support sprint planning, backlog refinement, and agile ceremonies as the voice of the business
• Facilitate workshops and working sessions with cross-functional stakeholders to align on requirements and priorities
• Collaborate with the Product Manager, business stakeholders, and technical teams to ensure solutions meet business needs
• Support required change management activities, including communications, training, and stakeholder readiness, to ensure successful adoption of new solutions/processes
• Conduct user acceptance testing (UAT) and validate that delivered solutions align with defined requirements
• Maintain clear and up-to-date documentation in tools such as Jira and Confluence
• Identify risks, issues, and dependencies and escalate as appropriate

Qualifications

• Bachelor’s degree in relevant field
• Advanced knowledge of Microsoft 365, Excel, Power BI
• Critical thinking and problem-solving skills
• A minimum of 2 to 3 years of experience in IT Asset Management related support roles
• A demonstrated ability to participate in technical projects, handling day-to-day task management, prioritization, support, and providing effective communications with team members, including status reporting
• Interpersonal skills and the ability to communicate with management, peers, and customers via reports, email and verbal updates

Preferred Qualifications

• 3–5 years of business analysis experience, preferably within S2P, procurement, or supply chain environments
• Strong understanding of S2P processes and systems (e.g., SAP Ariba, Coupa, or similar)
• Hands-on experience working within Scrum teams, including active participation in all Scrum ceremonies
• Demonstrated ability to write well-defined user stories, epics, and acceptance criteria in an agile/Scrum environment
• Familiarity with Scrum roles, artifacts, and events; ability to work effectively alongside a Scrum Master and Product Owner
• Excellent communication and stakeholder management skills
• Proficiency in Jira, Confluence, and process mapping tools
• Ability to translate complex business needs into clear, actionable requirements
• Bachelor’s degree in business, Supply Chain, Information Systems, or related field
• Experience in Jira, Azure DevOps, Microsoft Project Planner is preferred
• CBAP, PMI-PBA, Six Sigma or Agile certifications

Benefits

• A comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• A utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parenthood leave for salaried employees
• Flexible work arrangements