Business Analyst (Enterprise Asset Management – KloudGin City and Municipal Implementation)

About the role

We are seeking an experienced Business Analyst (BA) to support the implementation of KloudGin Enterprise Asset Management (EAM) for city and municipal customers. The ideal candidate will bring deep expertise in CityWorks (minimum 5 years) and strong knowledge of business processes within Cities, Municipal Utilities, and Public Works organizations. This role bridges the gap between business stakeholders and technical teams, ensuring that requirements are clearly defined, processes optimized, and solutions successfully deployed.

Requirements

• Required Qualifications:
• 5+ years hands-on experience with CityWorks, implementing or supporting cities and municipalities.
• Strong understanding of city public works, utilities, asset management, and permitting workflows.
• Proven experience as a Business Analyst or Functional Consultant in enterprise software implementations.
• Excellent skills in gathering and documenting requirements, detailed process mapping, and story boarding.
• Strong communication and facilitation skills and the ability to engage with both business users and technical teams.
• Ability to work independently and collaboratively in a fast-paced, client-facing environment while clearly and consistently communicating within organizations.
• Preferred Qualifications:
• Experience with multiple common city and municipal platforms such as CitiWorks, Tyler Munis, OpenGov, Nexgen EAM, Hexagon, and Maximo.
• Exposure to multiple utilities (water, gas, electric) and public works projects.
• Familiarity with SaaS/ Cloud implementations.
• Knowledge of and experience integrating with Esri GIS (ArcGIS), financial systems, or permitting systems.

What We Offer

• Opportunity to be part of a rapidly growing utility and publicly focused enterprise SaaS company.
• Direct impact on transforming how cities and utilities manage their assets and field operations.
• Collaborative culture, continuous learning, and career growth.

Responsibilities

• Work closely with city stakeholders, utility departments, and public works teams to gather, analyze, and document business processes and requirements for EAM (linear and vertical) implementations.
• Provide subject matter expertise on asset management, work management, and permitting processes commonly used by cities and municipalities.
• Act as a trusted advisor to clients, ensuring smooth adoption of KloudGin EAM.
• Create functional documentation including business process maps, use cases, test scripts, and user guides.
• Map existing processes to KloudGin’s modern cloud platform.
• Translate requirements into functional specifications for KloudGin configuration and integrations.
• Support gap analysis between current workflows and target system functionality.
• Collaborate with solution architects, technical consultants, and developers to ensure business needs are met.
• Assist with change management, data migration validation, and system rollout support.
• Monitor and report on project progress, risks, and issues to project management and stakeholders.