Business Analyst, Customer Strategy and Insights

About the role

This role offers the opportunity to transform complex data into actionable insights that influence strategic and operational decisions. You will work closely with cross-functional teams to analyze customer trends, competitive intelligence, and business performance. The position requires a strong analytical mindset combined with the ability to communicate findings clearly to senior stakeholders. You will contribute to improving customer growth strategies by identifying opportunities, modeling scenarios, and optimizing business processes. Working in a collaborative and data-driven environment, you will help shape decisions through impactful analysis and recommendations. This is an ideal opportunity for a curious problem solver who enjoys working with large datasets and tackling ambiguous challenges.

Responsibilities

• Act as a primary point of contact between the analytics team and business stakeholders, including sales, operations, and leadership teams.
• Analyze customer, market, and competitive data to uncover trends, opportunities, and potential areas for improvement.
• Develop reports, dashboards, presentations, and data visualizations that clearly communicate insights and recommendations.
• Define and track key metrics, business scenarios, roadmaps, and action plans to support decision-making.
• Select and apply appropriate analytical methods and tools to solve complex business problems.
• Manage multiple priorities while ensuring analytical projects remain aligned with business objectives and deadlines.
• Translate quantitative findings into practical recommendations that improve customer growth and operational performance.

Requirements

• Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field, or equivalent practical experience.
• At least 5 years of experience in business analysis, sales forecasting, strategic planning, or a related analytical role.
• Proven experience working with large datasets and performing quantitative analysis.
• Experience using SQL, Google Sheets, Excel, Tableau, Looker, or similar reporting and visualization tools.
• Strong problem-solving, critical thinking, and analytical skills with the ability to turn data into actionable insights.
• Excellent communication and presentation skills, including experience sharing insights with senior stakeholders.
• Ability to manage multiple projects simultaneously while maintaining strong attention to detail.
• Experience in the telecommunications industry or similar technology-driven environments is a plus.
• Strong collaboration skills with the ability to build trusted relationships across cross-functional teams.

Benefits

• Competitive base salary ranging from $180,000 to $198,000 USD, plus bonus opportunities.
• Remote work flexibility within the United States.
• Opportunity to contribute to strategic initiatives with measurable business impact.
• Collaborative environment focused on innovation, data-driven decision-making, and continuous improvement.
• Access to comprehensive employee benefits and resources supporting professional growth and well-being.
• Inclusive workplace culture committed to equal opportunity and accessibility.