Business Analyst (contract)

Job Summary

We are seeking a highly motivated and detail-oriented professional to join our HAFS Global Transformation team in a hybrid capacity based in Memphis, TN. This role plays a critical part in supporting large-scale transformation initiatives across a global scope, working at the intersection of process improvement, project governance, and emerging technology adoption. The ideal candidate brings strong analytical capabilities, exceptional organizational skills, and a collaborative mindset to help drive meaningful change across the organization. This is an exciting opportunity to contribute to high-visibility programs that shape the future of global finance and shared services operations.

Responsibilities

• Support continuous improvement initiatives across assigned Towers by partnering with team members to gather requirements, document current-state and future-state processes, and track implementation progress
• Aid in the development, maintenance, and monitoring of project plans, deliverables, timelines, financials, risks, issues, and action items
• Manage and document the project life cycle, including intake, planning, execution, testing, change management, governance, and post-implementation support activities
• Maintain project artifacts, trackers, meeting materials, status updates, process documentation, and decision logs to support strong program governance
• Aid in AI platform testing, use case documentation, training materials, and adoption tracking in partnership with Transformation team members and business stakeholders
• Analyze project data, resource information, and status reporting inputs to identify trends, risks, dependencies, and opportunities for improved execution
• Support preparation of leadership updates, steering committee materials, presentations, dashboards, and other Transformation Program communications
• Help document, escalate, and monitor risks and issues in partnership with the business and Transformation leadership

Qualifications

• 1+ years of experience in a business analyst, project coordinator, or related role within a large, complex organization
• Prior experience supporting transformation, shared services, or finance projects preferred
• 1+ years experience working with SharePoint or similar document management and collaboration platforms
• Demonstrated experience preparing senior-level presentations, dashboards, and status reporting materials
• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field preferred
• Project Management Professional (PMP) certification or equivalent is preferred