Business Analyst (Calhoun, Georgia, United States, 30701)

About the role

The Business Analyst at Mohawk Industries plays a crucial role in facilitating and supporting CRM applications and projects. They collaborate with various departments to understand business needs, document requirements, and analyze data to inform business decisions.

Responsibilities

• Work on projects and assignments as part of a large work team to support business owners.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Provide functional and technical support on CRM projects.
• Avoid incomplete data/anomalies to solve problems.
• Absorb guidance from senior team members to develop, configure, and test CRM applications.
• Analyze data to identify trends, patterns, and insights that can inform business decision-making.
• Utilize tools and techniques to extract valuable information from diverse datasets.
• Serve as a second-tier support provider for sales support, troubleshooting, and research and resolution of issues.
• Assist in testing new system modules or system improvements in cooperation with the QA Teams.
• Create and maintain comprehensive documentation, including business requirements, process flows, and technical specifications.
• Create reports and dashboards to communicate key performance indicators (KPIs) and insights.
• Perform other duties as needed.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Preferred Salesforce Administration Certifications.
• Experience with other CRM applications desirable; SAP preferred.

Qualifications

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of CRM systems and processes.

Benefits

Mohawk Industries offers a comprehensive benefits package that includes:

• Health insurance options.
• Paid time off.
• Flexible work arrangements.
• Professional development opportunities.
• Employee recognition programs.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position.

Company Overview

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. With a vertically integrated manufacturing and distribution process, Mohawk provides competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia, and the United States. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.