Business Analyst

Job Summary

A leading public-sector organization based in Los Angeles, CA, dedicated to delivering high-quality services to its community through innovation, transparency, and operational excellence. The organization leverages modern technology solutions to enhance service delivery, improve internal processes, and support data-driven decision-making across departments.

Key Responsibilities

• Lead business systems initiatives, serving as a primary liaison between technical teams and business stakeholders
• Gather, analyze, and document business requirements, translating them into functional specifications and user stories
• Oversee system implementations, upgrades, and enhancements across enterprise applications
• Develop and maintain technology roadmaps aligned with business strategy
• Manage vendor relationships, including RFP/RFI/RFQ processes and contract oversight
• Configure, test, and support enterprise software systems to ensure reliability and performance
• Monitor system performance, identify improvement opportunities, and implement optimization strategies
• Facilitate training sessions and develop documentation to support end users and self-service capabilities
• Lead incident response efforts, including root cause analysis and post-incident reviews
• Provide technical leadership, mentoring, and oversight to a team of 3–4 direct reports

Compensation & Benefits

• $120,000 – $140,000
• Competitive benefits package including healthcare, retirement plans, and paid time off
• Opportunities for professional development and certification support

Additional Details

• Work model: Hybrid (3 days onsite per week)
• Position includes oversight of a small team (3–4 direct reports)
• May require occasional evenings or weekend support for critical system needs
• Opportunity to work on high-impact, enterprise-level systems and initiatives
• Eligibility Requirement: Candidates must be U.S. citizens or lawful permanent residents
• Background Screening Requirement: Employment is contingent upon successfully passing a comprehensive background check, consistent with applicable law

Qualifications

• Bachelor’s degree from an accredited institution
• 5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)
• Strong experience in business process analysis, requirements gathering, and system design
• Knowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)
• Experience with system configuration, maintenance, and troubleshooting
• Proven ability to lead projects and coordinate cross-functional teams
• Strong communication, documentation, and stakeholder management skills
• Experience analyzing data and driving process improvements

Nice-to-Haves

• Experience in a public sector or government environment
• Agile certifications (e.g., CSM, CSPO, SAFe) or PMP certification
• Familiarity with IT service management frameworks (e.g., ITIL)
• Experience supervising or mentoring team members
• Background in customer experience improvement methodologies (e.g., journey mapping, voice of customer)