Business Analyst

Job Summary

Fully onsite in McLean, VA location: McLean, Virginia
job type: Contract
salary: $30 - 40 per hour
work hours: 9am to 5pm
education: No Degree Required

Responsibilities

• Create, update, and track ServiceNow change requests (Normal, Routine, Break/Fix)
• Ensure completeness of required fields, documentation, and approvals prior to CAB
• Cookordination with Change Managers to move tickets through lifecycle stages (Review → Approval → Implementation)
• Attach required artifacts (implementation plans, communications, approvals, etc.)
• Monitor and follow up on open change tickets to ensure readiness and timeliness
• Schedule and coordinate production deployment activities

Jira Production Readiness & Brownfield Readiness Management

• Create and maintain Jira Production Readiness and Brownfield Release Readiness stories
• Track completion of required readiness tasks (NFRs/OPRs, peer reviews, readiness artifacts)
• Validate that all required sub-tasks/evidence are completed prior to production deployment
• Maintain hygiene and consistency across readiness artifacts for teams
• Coordinate collection and attachment of required production readiness evidence
• Ensure compliance with Operational Readiness Assessment (ORAD) requirements
• Track completion of required checklists and validation steps prior to change approval
• Work with teams to close evidence gaps and ensure audit readiness

Cross-Team Coordination & Tracking

• Act as the central point of contact for readiness status across multiple teams
• Coordinate communications with: Scrum Coaches, Product Owners, Change Management Infrastructure / L3 teams
• Support readiness reviews, deployment coordination calls, and status reporting

Qualifications

• Basic Qualifications: 2-5 years of experience as a Business Analyst, Delivery Analyst, or similar role
  Experience working in Agile/SAFe environments
  Strong organizational and follow-up skills
  Ability to manage multiple parallel work items and deadlines
  Strong attention to detail and process discipline
• Preferred Qualifications: Hands-on experience with: Jira, ServiceNow
  Experience supporting production deployments or release management
  Familiarity With Change Management processes (CAB, approvals, risk evaluation)
  Operational Readiness / NFR / compliance frameworks
  Experience coordinating across technical and non-technical stakeholders