Business Analyst

Key Responsibility Catalogue

• manual Policy Services activities and categorize by operating channel and automation maturity.
• Validate operational metrics (AHT, volumes) and flag inconsistencies across data sources.
• Run a Lean-based evaluation of activities by volume, complexity, criticality, and business value.
• Identify opportunities to maintain, eliminate, redesign, or automate (Guidewire, RPA, AI).
• Assess operational controls, regulatory requirements, risk, and customer/agency experience.
• Analyze operational metrics (AHT, volumes) and identify gaps and inconsistencies.
• Build process maps and current state documentation.
• Support the Lean assessment by scoring activities on volume, complexity, criticality, and value.
• Research and document automation feasibility (Guidewire enhancements, RPA, AI).
• Help develop the roadmap and prepare deliverables, including the executive summary.
• Cook up with the on-site analyst across US Eastern hours to keep work streams in sync.

Requirements

• 6+ years as a Business Analyst supporting insurance or financial services operations (back-office preferred).
• Working knowledge of process analysis and Lean concepts.
• Strong data analysis (advanced Excel) and process-mapping skills (Visio, Lucidchart, or similar).
• Awareness of automation approaches (RPA, system enhancements, AI) and feasibility evaluation.
• Clear written and verbal English; able to work overlapping US Eastern hours.

Preferred Skills

• Guidewire or other P&C core systems;
• RPA tool experience;
• Prior offshore delivery for US engagements.

Benefits

• Competitive salary and flexible work schedule
• Work from Home opportunity
• Professional development opportunities and training
• Collaborative and inclusive work culture
• Exciting projects in a rapidly growing industry