Business Analyst

About the role

CGS is looking for business analysts to work with a large federal agency. You will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

Responsibilities

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Create comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high-level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross-team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships.

Requirements

• Must be a U.S. Citizen.
• Bachelor's Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

Qualifications

• Experience supporting DHS HQ or other US Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non-technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

Benefits

We offer a comprehensive benefits package including:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Pay

$60,000 - $110,000 annually

Schedule

Full time