Business Analyst

Key Responsibilities

• Partners with clients, cross-functional teams, and business stakeholders to gather, analyze, and document business requirements through Statements of Work (SOWs), functional specifications, and process flow diagrams.
• Leads workshops and requirement-gathering sessions with Subject Matter Experts (SMEs) to identify business needs, risks, and opportunities for process improvement.
• Create detailed process maps, workflow documentation, and business requirements that support operational efficiency and successful solution design.
• Create and execute system testing strategies, including test plans, user acceptance testing (UAT), and validation activities with internal and external stakeholders.
• Develop end-user training materials and support training delivery to ensure successful adoption of new systems and processes.
• Provide Level 2 application support by troubleshooting issues, resolving system-related challenges, and serving as a key resource for end users and business partners.
• Collaborate with software vendors and internal development teams to design, test, and implement WMS enhancements, integrations, and new functionality.
• Participate in solution design reviews for system enhancements, upgrades, and new implementations to ensure alignment with business requirements.
• Gather, analyze, and document integration requirements, including data mapping, workflows, and business processes, to support seamless connectivity between client and internal systems.
• Communicate project status, risks, and system-related updates effectively with stakeholders, end users, and leadership teams.

Requirements

• High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education.
• 2+ years of experience as a Business Analyst.
• Strong analytical skills with the ability to analyze business processes, workflows, and operational requirements.
• Experience with process mapping and business process improvement initiatives.
• Experience developing business requirements, procedural documentation, training materials, and presentations.
• Experience with interface data mapping using EDI and XML formats.
• Ability to quickly learn new systems, troubleshooting issues, and serve as a key resource for end users.
• Self-motivated and able to work independently with minimal supervision.
• Willingness and ability to travel up to 15%.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, supply chain, business, or a related field.
• Experience as a Business Analyst within the supply chain, logistics, warehousing, or distribution industry.
• Experience with Manhattan WMS, HighJump, or other Tier 1 Warehouse Management Systems (WMS).
• Experience with JSON and SOAP integrations.
• Demonstrated experience supporting business process reengineering initiatives.
• Experience serving as a subject matter expert (SME) for system functionality, troubleshooting, and user support.