Business Analyst

About the role

The Business Analyst reports to the PMO IT Manager and is responsible for guiding the success of technology and services related to various business processes that align with the City’s technological strategic priorities and future-state agile, digital city experience.

Responsibilities

• Advocate for the value of various business processes and encourage their use.
• Lead requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
• Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards.
• Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
• Perform initial testing of enhancements and provide feedback to developers as needed.
• Coordinate with subject matter experts on second level testing.
• Keen ability to determine when to apply Project Management principles. Contribute to Project and Portfolio Management.
• Pose insightful inquiries, take risks, and champion new ideas.
• Build and maintain collaborative and consultative relationships with customers and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those business processes.
• Gain an in-depth understanding of OIT’s processes and requirements. Conduct regular reviews, priority-setting, and planning sessions with customers and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within customer departments and OIT.
• Monitor, evaluate, and regularly report to Enterprise & Governance PMO leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Qualifications

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science or Information Systems OR An equivalent combination of education and experience.
• Minimum seven (7) years’ work experience, preferably within IT, and five (5) years business analysis experience.
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Experience in leading or managing projects is a plus.
• Experience implementing Organizational Change Management is a plus.
• Experience working in a large governmental environment preferred.

Skills and Abilities

• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
• Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
• Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.
• Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

Benefits

We care about your well-being. The Business Analyst will be offered comprehensive health coverage for employees and their eligible dependents, a wellness program offering eligibility into the discounted medical plan, paid vacation, sick leave, and holidays, generous retirement savings options, and the opportunity to participate in the Public Service Loan Forgiveness program. Additionally, employees will receive free SEPTA Key Advantage Program cards for free rides on SEPTA buses, trains, trolleys, and regional rails, and tuition discounts and scholarships from partnering colleges and universities.