Business Analyst

About the role

CGS is looking for experienced business analysts to work with a large federal agency. The role involves partnering with internal business owners and external partners to understand new business opportunities and define functional requirements.

Responsibilities

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Create comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high-level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross-team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships.

Requirements

• Must be a U.S. Citizen.
• Bachelor's Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
• Experience supporting DHS HQ or other US Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non-technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

Qualifications

• Must be a U.S. Citizen.
• Bachelor's Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
• Experience supporting DHS HQ or other US Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non-technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity with Business Intelligence and Data Analytics.
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

Skills

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Create comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high-level briefings and communications materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross-team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships.

Benefits

Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays

Pay

TBD

Schedule

TBD

Contact

Email: info@cgsfederal.com