Business Analyst

Responsibilities

• Partner between IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support.
• Review, analyze and evaluate user requests, coordinate and monitor requests to a successful resolution.
• Elicit and document business requirements, create test plans and perform quality assurance testing plus provide training for implemented requirements.
• Work closely with business users to understand their needs and identify inefficiencies and areas for improvement.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Create user stories and other documentation of business requirements, processes, and solutions.
• Work closely with developers to ensure understanding and implementation of requirements and user stories.
• Develop and execute test plans to ensure a functional application is delivered.
• Participate in testing and validating system changes and processes meet business requirements.
• Troubleshoot and resolve issues reported by end users.
• Provide training and support to end users.

Qualifications

• Bachelor's degree
• 5+ years of related IT experience
• Ability to identify and create detailed requirements
• Excellent oral and written communications skills
• Strong knowledge and experience with Microsoft SQL server querying databases
• Detail oriented with strong analysis, problem solving and critical thinking skills
• Self-motivated to learn new processes independently, with little supervision
• Ability to work independently and with others
• Ability to take ownership, determine urgency of situations, and respond accordingly
• Strong organizational skills
• Occasional travel to meet with end users