Business Analyst

About the role

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Responsibilities

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

Qualifications

• Bachelor's degree in a related field or equivalent experience
• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role
• Experience writing user stories, acceptance criteria, and technical specifications preferred
• Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product
• Experience working on B2B products is preferred; a freight or logistics industry background is a plus
• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms
• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities