Business Analyst

Responsibilities

• Collect, analyze, and interpret product safety and operational data to identify trends, risks, and opportunities for improvement.
• Conduct qualitative and quantitative analysis to support business decisions and operational effectiveness.
• Prepare, maintain, and deliver detailed reports, dashboards, visualizations, and presentations for internal stakeholders.
• Develop and maintain reporting tools that communicate key findings, recommendations, and action plans.
• Maintain case summaries and reporting related to high-profile matters.
• Collaborate with cross-functional teams to support alignment on product safety goals, initiatives, and operational priorities.
• Gather, clean, organize, and analyze data from multiple sources to support ongoing business and product safety initiatives.
• Assign, track, and oversee escalations from identified high-risk channels while reviewing historical information for process adherence.
• Conduct risk assessments and root cause analyses to identify contributing factors and help prevent recurrence of product safety incidents.
• Support and implement process improvement initiatives using data-driven recommendations.
• Establish and document business processes and operational workflows.
• Maintain project communication records, business metrics, and related documentation.
• Support project planning activities, including project structures, milestones, goals, deadlines, and metrics.
• Track project budgets and expenditures and monitor costs against established budgets when applicable.
• Review contracts, cost proposals, and contract supplements as required.
• Manage multiple ongoing and ad hoc projects while ensuring deadlines and deliverables are met.
• Maintain effective communication across business units and project teams.

Requirements

• Education Requirements: Bachelor’s degree in Business Administration, Business Management, Economics, Finance, Accounting, or a related field.
• Experience Requirements: Minimum of 2-4 years of experience in business operations, business analysis, product safety, or a related field.
• Experience Supporting Non-IT Business Projects and Operational Initiatives.
• Experience Creating Reports, Dashboards, Metrics, and Business Process Documentation.
• Experience Coordinating with Cross-Functional Stakeholders and Managing Multiple Priorities Simultaneously.
• Additional Requirements: Ability to work fully onsite, Strong attention to detail and commitment to accuracy, Ability to work independently while maintaining collaboration with cross-functional teams, Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.

Skills

• Strong analytical thinking and data interpretation skills.
• Ability to analyze business trends and provide actionable recommendations.
• Advanced problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Excel and other business productivity tools.
• Experience Using Data Analysis and Business Intelligence Platforms.
• Strong verbal and written communication skills.
• Excellent interpersonal and stakeholder management skills.
• Ability to develop and maintain reports, dashboards, and visualizations.
• Process Improvement and Documentation Experience.
• Project Management and Organizational Skills.
• Ability to Manage Time Effectively and Prioritize Competing Responsibilities.
• Knowledge of Business and Management Principles Related to Planning, Resource Allocation, and Operational Processes.
• Ability to Apply Mathematical and Analytical Concepts to Business Operations.
• Strong Customer Service Orientation and Professional Communication Skills.
• Initiative, Accountability, and a Results-Oriented Mindset.

Preferred Skills

• Proficiency with SQL.
• Experience with Tableau, Power BI, or similar business intelligence platforms.
• Bilingual Proficiency in English and Korean.
• Familiarity with Product Safety Processes and Risk Assessment Methodologies.
• Experience with Enterprise Applications and Operational Reporting Environments.