Business Analyst

Responsibilities

• Assume day-to-day ownership of the end-to-end Credit process globally, including onboarding, credit application review & credit limit management.
• Maintain and operate existing credit processes to ensure they remain effective, efficient, controlled, compliant and aligned with global best practices.
• Oversee the credit lifecycle including new credit applications through the Credit@ queue, account credit requests for credit line increases, and account maintenance through Case Management and dispute objects.
• Ensure credit processes continue to support Company's revenue growth while maintaining appropriate risk controls across all global regions (AMER, EMEA, APAC).
• Support and progress in-flight AI workforce solution initiatives within Credit & Collections, working within the established roadmap and priorities.
• Collaborate with Engineering, Product and the Revenue AI team to support the deployment of AI-native solutions in credit operations.
• Maintain and refine existing AI agent skills and domain procedures, ensuring they remain accurate and effective — following the skills-based architecture where domain experts author governed procedures that AI agents execute with built-in controls.
• Monitor AI agent performance and escalate issues, ensuring that compliance controls (SOX dual-review, AML screening, contact validation) remain embedded in all automated workflows.
• Identify and flag opportunities for further AI automation to the returning GPO and leadership for future prioritization.
• Ensure Company's credit exposure is appropriate and risk is minimized across the global advertiser portfolio.
• Operate within established credit risk frameworks, including credit scoring models, credit limit methodologies and portfolio risk monitoring.
• Partner with the Global Risk Team to ensure ongoing alignment with enterprise risk appetite.
• Maintain robust internal controls and ensure adherence to audit requirements, SOX compliance and regulatory standards.
• Serve as the primary point of contact for Credit process queries during the cover period.
• Collaborate with Revenue Operations, Sales, Finance Business Partners, Legal and Compliance teams to ensure credit processes support business objectives.
• Manage day-to-day relationships with BPO partners (Client and others) executing credit and collections activities in Costa Rica, Kuala Lumpur and other global locations.
• Provide oversight on Process Excellence reporting and investigate performance changes.

Requirements

• 6+ years of experience in financial credit, credit risk management, collections or revenue operations.
• Solid understanding of end-to-end credit management processes including credit assessment, credit limit setting, portfolio management, collections and dispute resolution.
• Familiarity with AI, automation or intelligent workflow solutions in a finance or operations context — the ability to work alongside AI-driven processes and support their ongoing operation.
• Strong knowledge of financial controls, SOX compliance, audit requirements and risk management frameworks.
• Proven ability to work cross-functionally with Engineering, Product, Operations and Finance teams.
• Experience managing or partnering with BPO / outsourced operations.
• Strong analytical skills with the ability to use data to drive decisions and measure process performance.
• Excellent communication and stakeholder management skills, with the ability to step into an established role and build relationships quickly.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics or a related field.
• Experience in advertising, technology or high-growth environments with complex, high-volume credit operations.
• Exposure to AI agent or agentic workflow solutions in financial operations — particularly in credit decisioning, risk scoring or collections.
• Knowledge of global billing, invoicing and accounts receivable processes across multiple regions and currencies.
• Experience with process mining, RPA (Robotic Process Automation) or intelligent automation platforms.
• Professional certifications in credit management (e.g., CICM, FCI) or risk management (e.g., FRM, PRM).
• Prior experience in interim, cover or contingent worker roles — demonstrating the ability to onboard quickly and deliver from day one.
• Experience working in a Shared Services / Global Business Services operating model.

Benefits

• Medical, dental, and vision benefits.
• Health savings account with qualified medical plan enrollment.
• 10 paid days off, 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.

Pay

Payrate: $70.00 - $75.00/hr.

Schedule

Not specified.

Skills

• Financial credit, credit risk management, collections or revenue operations.
• Understanding of end-to-end credit management processes including credit assessment, credit limit setting, portfolio management, collections and dispute resolution.
• Familiarity with AI, automation or intelligent workflow solutions in a finance or operations context.
• Strong knowledge of financial controls, SOX compliance, audit requirements and risk management frameworks.
• Proven ability to work cross-functionally with Engineering, Product, Operations and Finance teams.
• Experience managing or partnering with BPO / outsourced operations.
• Strong analytical skills with the ability to use data to drive decisions and measure process performance.
• Excellent communication and stakeholder management skills.
• Experience in advertising, technology or high-growth environments with complex, high-volume credit operations.
• Exposure to AI agent or agentic workflow solutions in financial operations.
• Knowledge of global billing, invoicing and accounts receivable processes across multiple regions and currencies.
• Experience with process mining, RPA (Robotic Process Automation) or intelligent automation platforms.
• Professional certifications in credit management (e.g., CICM, FCI) or risk management (e.g., FRM, PRM).
• Prior experience in interim, cover or contingent worker roles.
• Experience working in a Shared Services / Global Business Services operating model.