Business Analyst, Amazon Relay

About the role

Amazon Relay is looking for a Business Analyst with a background in data analysis and creative problem-solving. In this role, the Business Analyst will collaborate with stakeholders to build trust-based relationships and deliver timely, meaningful, and consumable data insights. This position supports the Relay Marketing team and is responsible for data extraction, analysis, reporting, and visualization, with a focus on leveraging AI tools and automation to accelerate insight delivery.

Responsibilities

• Quickly understand data requirements, operational workflows, and reporting needs across multiple teams.
• Extract, clean, and analyze operational and marketing data from internal systems (e.g., data warehouses, reporting tools, third-party platforms).
• Identify trends, anomalies, and root causes in operational data; develop actionable recommendations and escalate findings to leadership.
• Understand marketing benchmarks and deliver reports that outline goals and results.
• Build and maintain reporting packages, dashboards, and visualizations that enable data-driven decision-making for leadership and cross-functional partners.
• Leverage AI and automation to streamline reporting workflows, reduce manual effort, and continuously improve analytical processes.
• Contact stakeholders globally to provide status reports, success metrics, communicate relevant information, and escalate when needed.
• Perform regular audits and validation checks to maintain data integrity.

About the Team

Amazon Relay is a freight hauling platform that connects carriers with Amazon loads. The Relay Marketing team drives carrier-facing communications, product launches, and engagement strategies that fuel carrier adoption and satisfaction.

Requirements

• Bachelor’s degree or equivalent.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience in Excel or SQL.
• Experience using databases with a large-scale data set.

Preferred Qualifications

• Experience with data visualization tools (like Tableau) and scripting languages (like R and Python).
• Ability to use hard data and metrics to back up assumptions and concepts.
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Pay

Base salary ranges by location:

• USA, GA, Atlanta: $55,800 – $97,600 annually
• USA, TN, Nashville: $50,200 – $87,900 annually
• USA, WA, Bellevue: $80,200 – $97,600 annually