Business Analyst, Relay Trust

About the role

The Relay Trust organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.

Responsibilities

• Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
• Partner with Product, Program, Engineering, and cross-functional teams to understand data requirements and design scalable and user-friendly BI solutions influencing product and program strategy
• Identify and measure success of product and program efforts through continuous analysis, goal setting, and monitoring of key metrics to understand trends
• Build and maintain self-serve analytics: role-based dashboards, drill-downs, alerts, and definitions that make performance obvious at a glance
• Identify key performance drivers, quantify their impact on critical metrics, and deliver actionable recommendations
• Mentor junior analysts in analytical techniques and problem-solving methodologies

Requirements

• 3+ years of business analyst, data analyst or similar role experience
• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Ability to make business recommendations and influence stakeholders

Qualifications

• Basic Qualifications: 3+ years of business analyst, data analyst or similar role experience, 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience, 3+ years of business or financial analysis experience, Bachelor's degree or equivalent, Experience defining requirements and using data and metrics to draw business insights, Experience with Excel, Experience with SQL, Ability to make business recommendations and influence stakeholders
• Preferred Qualifications: Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices, Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences