Business Analyst 3 — Sales Operations Analyst

About the role

Client highlight: Top 20 Fortune Global 500 Consumer Electronics and Technology Company, globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation.

Location: Plano, Texas, 75023

Position overview: Business Analyst 3 — Sales Operations Analyst. This role supports the end‑to‑end sales operations lifecycle for the DA (Decision Analytics) Sales organization, including pipeline management, forecasting, territory planning, and quota administration. The role serves as a key point of contact for sales enablement tools and systems, develops dashboards and reporting to surface sales performance insights, leads process improvement initiatives, administers CRM platforms, and acts as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions.

Contract term: 12‑month contract with high likelihood of extension or conversion to full‑time employee.

Pay

$43.15 per hour

Schedule

Monday‑Friday (40 hours), fully onsite

Responsibilities

• Support the end‑to‑end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration
• Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks
• Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization
• Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness
• Oversee call center customer service operations for assigned accounts
• Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, returns, and business trends
• Conduct deep‑dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline
• Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders
• Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting
• Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes, including initiatives to reduce returns
• Document standard operating procedures (SOPs) and best practices for key operational workflows
• Assist in managing cross‑functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment
• Support change management efforts related to system implementations, process redesigns, and organizational updates
• Manage and maintain CRM platforms (e.g., Salesforce), including data hygiene, user support, and process configuration