Business Analyst 3

Job Summary

Gather, analyze, and document user requirements, business processes, and system issues to support automation or improvements to existing systems.

Responsibilities

• Elicit and document business needs for new systems and translate requirements into clear, actionable user stories.
• Analyze program policies and procedures to determine their impact on automated systems and functional areas.
• Perform quality assurance (QA) reviews of user stories, ensuring all acceptance criteria and non-functional requirements are met.
• Plan, develop, and prepare training materials for internal and external users; assist in delivering training sessions for assigned systems.
• Identify opportunities to improve business processes through automation and support the preparation of proposals for new system development.
• Aid in reviewing and preparing complex project management deliverables, including project charters, project plans, test plans, and risk management plans.
• Consult on application analysis, troubleshoot system issues, and recommend effective solutions.
• Provide business analysis and QA expertise for licensing systems, particularly within Texas state licensing agencies.
• Create detailed user stories, define acceptance criteria, and perform manual testing, including mobile application testing.
• Gather and document mobile requirements and design wireframes to support intuitive, user-friendly interfaces.
• Engage with end users to validate requirements and gather feedback on proposed solutions.
• Provide QA consultation for projects, assignments, and special initiatives.
• Develop and review test cases, process change requests, and manage project scope, acceptance, installation, and deployment.
• Maintain business relationships with assigned vendors, evaluate technology solutions for best value, and review/approve monthly and annual invoices.
• Adhere to all TDA policies and procedures.

Qualifications

• Strong experience with Agile methodologies, including user story creation, participation in Agile ceremonies, and leading Refinement and Sprint Planning sessions.
• Hands-on experience using Azure DevOps, Jira, or similar tools; capable of performing highly complex (senior-level) business analysis work.
• Ability to work under limited supervision with significant latitude for initiative and independent judgment.
• Experience coordinating the analysis of program policies and procedures to determine their impact on automated systems and functional areas.
• Experience coordinating with external vendors and contractors to complete projects and service requests; ability to define and assign tasks.
• Proven ability to identify opportunities for business process automation and assist in preparing proposals for new system development; skilled in application analysis, troubleshooting, and solution implementation.
• Experience providing complex QA consultation or oversight for projects, assignments, or special initiatives.
• Ability to review complex project deliverables—such as charters, design documentation, test plans, and risk assessment plans—and provide actionable feedback.
• Experience developing training curricula and conducting formal training sessions for assigned system modules; skilled in developing and reviewing test cases and processing change requests.