Business Analysis & Operations Lead Senior Associate, Consumer Bank Marketing

Job Responsibilities

• Support planning and execution of key priorities and business activities; help prioritize, implement, and measure business goals and targets
• Support portfolio management and drive delivery, reporting and progress against business objectives for Becoming a Customer products
• Facilitate cross-product prioritization, sequencing, and trade-off discussions within Becoming a Customer and across co-suppliers
• Create effective meeting materials and build executive-level presentation skills
• Drive team engagement by planning and executing team meetings and offsites
• Drive consistent cross-functional operating rhythms and ensure clear, aligned communication with stakeholders
• Enable operational efficiencies through strong organization and identification of process improvements
• Execute a range of projects independently—from quick-turn requests to larger initiatives—responding to team and stakeholder inquiries in a timely manner
• Build and maintain relationships with Finance, Data & Analytics, Tech, Architecture, Design, Communications, and HR to drive business outcomes and controlled execution

Required Qualifications, Capabilities and Skills

• Strong project management, strategic thinking, and cross-team collaboration skills
• Excellent communication, presentation, and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical, problem-solving, and strategic planning skills
• Comfortable working in a highly matrixed organization and driving alignment across teams
• Strong interpersonal and influencing skills; ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Able to manage multiple initiatives simultaneously under tight deadlines
• Comfortable operating in an environment with shifting priorities and ambiguity
• Excellent written and verbal communication and presentation skills
• Buils strong partnerships and is recognized as a collaborative team player
• 3+ years of experience managing projects in a marketing, product or adjacent environment

Preferred Qualifications, Capabilities and Skills

• Experience with business analysis, operations and/or business management
• Is a fantastic partner who exemplifies strong collaboration
• Is highly curious and never settles for good enough
• Is data driven and analytical, while also being a creative thinker
• Is vigorous and thorough in their management of details
• Constantly pushes boundaries of "what could be" to drive innovation
• Able to balance strategic, big-picture thinking with deep dives into details when needed

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions -- all while ranking first in customer satisfaction.