Senior Officer, Branch Relationship Manager, Consumer Banking Group

Job Duties & Responsibilities

• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy
• Cook up and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews
• To exercise appropriate due diligence while on-boarding and engaging with clients
• Establish DBS as a primary banker for clients and as a prominent banking provider in India

Required Experience

• Minimum 5 years of experience in a reputed bank
• Proficient in banking products
• In-depth knowledge of local market and competition
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

• Graduate(10+2+3)