Business Analysis Manager- Vice President

About the role

Join our Business Management Office team as a strategic, execution-focused Business Operations Manager—Vice President who aligns cross-functional teams, drives high-impact initiatives, and fosters a culture of excellence and collaboration. Trusted by senior leaders across Product, Technology, and Strategy, you will deliver executive-ready communications and data-driven insights while owning core operational programs spanning budgeting, spend and headcount management, vendor coordination, onboarding, engagement, and offsite planning.

Responsibilities

• Develop and deliver executive-level presentations, reports, and town hall content that clearly communicate priorities, progress, and outcomes.
• Define and execute communication strategies (narratives, cadence, and templates) to share updates with senior leadership and the broader organization.
• Conduct in-depth analysis of complex datasets to identify trends, surface insights, and recommend solutions with broad functional impact.
• Maintain and update headcount trackers, span-of-control reporting, and hiring plan status.
• Track technology spend and reconcile against budget in partnership with Finance and Technology stakeholders.
• Support vendor lifecycle activities by monitoring MSA/SOW status, tracking resource usage, and coordinating value confirmations.
• Coordinate onboarding and offboarding logistics to ensure smooth employee transitions.
• Lead the employee experience and engagement programs.
• Support platform cost allocation tracking and audit documentation, ensuring accurate and timely inputs.

Requirements

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 5+ years of relevant work in analytics, strategy, business management, project/program management, and/or operations leadership.
• Advanced proficiency in Microsoft Excel (analysis, pivot tables, reporting) and PowerPoint (executive-level presentations).
• Excellent written and verbal communication skills, producing clear, concise, professional materials for senior leaders.
• Detail-oriented with a proactive, solution-focused approach to problem-solving.
• Ability to prioritize effectively and manage multiple deliverables under tight deadlines.
• Collaborative with a track record of building strong relationships across teams and stakeholders.
• High discretion when handling confidential information.
• Proficiency in leveraging AI tools to enhance analysis, identify trends, and deliver actionable insights, with strong prompt-writing skills.

Preferred Qualifications

• Master's degree or MBA in Business, Finance, Analytics, Engineering, Economics, or a related field.
• Operational and/or technical experience within the financial services industry.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.
• Discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded based on individual achievements and contributions.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.