Business Analysis Manager- Vice President
About the role
Join our Business Management Office team as a strategic, execution-focused Business Operations Manager – Vice President who aligns cross-functional teams, drives high-impact initiatives, and fosters a culture of excellence and collaboration. Trusted by senior leaders across Product, Technology, and Strategy, you will deliver executive-ready communications and data-driven insights while owning core operational programs spanning budgeting, spend and headcount management, vendor coordination, onboarding, engagement, and offsite planning.
Responsibilities
- Develop and deliver executive-level presentations, reports, and town hall content that clearly communicate priorities, progress, and outcomes.
- Define and execute communication strategies (narratives, cadence, and templates) to share updates with senior leadership and the broader organization.
- Conduct in-depth analysis of complex datasets to identify trends, surface insights, and recommend solutions with broad functional impact.
- Maintain and update headcount trackers, span-of-control reporting, and hiring plan status.
- Track technology spend and reconcile against budget in partnership with Finance and Technology stakeholders.
- Support vendor lifecycle activities by monitoring MSA/SOW status, tracking resource usage, and coordinating value confirmations.
- Coordinate onboarding and offboarding logistics to ensure smooth employee transitions.
- Lead the employee experience and engagement programs.
- Support platform cost allocation tracking and audit documentation, ensuring accurate and timely inputs.
Requirements
- Bachelor's degree in Business, Finance, Operations, or a related field.
- 5+ years of relevant work in analytics, strategy, business management, project/program management, and/or operations leadership.
- Advanced proficiency in Microsoft Excel (analysis, pivot tables, reporting) and PowerPoint (executive-level presentations).
- Excellent written and verbal communication skills, producing clear, concise, professional materials for senior leaders.
- Detail-oriented with a proactive, solution-focused approach to problem-solving.
- Ability to prioritize effectively and manage multiple deliverables under tight deadlines.
- Collaborative with a track record of building strong relationships across teams and stakeholders.
- High discretion when handling confidential information.
- Experience leveraging AI tools to enhance analysis, identify trends, and deliver actionable insights, with strong prompt-writing skills.
Preferred Qualifications
- Master's degree or MBA in Business, Finance, Analytics, Engineering, Economics, or a related field.
- Operational and/or technical experience within the financial services industry.
Benefits
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support and financial coaching.
- Discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Pay
Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Additional details about total compensation and benefits will be provided during the hiring process.
About the team
Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally, driving growth by refining technology-driven customer and client experiences.