Business Analysis Manager - Senior Business Process Consultant

Essential Duties

• Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
• Lead the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates
• Partner with business owners to analyze and fully understand project goals and objectives
• Create and maintain business requirements briefs and system/functional requirements
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
• Develop and lead the development of new or upgraded customer-facing or internal platforms, processes or projects
• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach
• Review and sign off on all project documentation
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engage additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative
• Facilitate a smooth transition of a quality project/upgrade to a production environment
• Review and approve QA test approach, test cases and test results documents
• Create and execute user acceptance testing materials/plans for internal users
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers
• Document project release notes to accompany the release
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Maintain a smooth transition of a quality project/upgrade to a production environment
• Monitor the release for acceptable performance and provide ongoing support and maintenance during the post-deployment phase
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Support internal teams to effectively utilize existing tools to perform daily activities

Other Duties

• Manages time and company resources appropriately

Qualifications

• Education: Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute
• PREFERRED: Master’s Degree in Business Administration
• Experience: Minimum Experience: 8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute, including:
• Eliciting and documenting clear functional and detailed requirements
• Demonstrating strong analytical and problem-solving skills
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts)
• Translating business needs into creative system/process requirements
• Initiating and implementing process improvement initiatives
• Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall)
• Demonstrating project management skills
• Demonstrating organization, time management, and multi-tasking skills
• Collaborating across multiple internal teams (e.g., technical and business resources)
• Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio
• PREFERRED EXPERIENCE: 10-12 years of experience in Product Development, Business Analysis, or Project Management
• Certifications: Minimum: None. Preferred: Six Sigma Green or Black Belt Certification